TELUS Digital Partners with Cresta to Accelerate AI-Powered Customer Experience Transformation
admin June 17, 2026
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TELUS Digital Partners with Cresta to Accelerate AI-Powered Customer Experience Transformation

TELUS Digital has announced a strategic partnership with customer experience (CX) AI platform provider Cresta, strengthening its commitment to helping enterprises scale AI-powered customer engagement and contact center operations. Under the partnership, TELUS Digital will serve as a preferred implementation partner for Cresta’s AI platform, enabling organizations to deploy advanced AI capabilities that improve customer […]

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ASAPP Strengthens Generative Agent with Advanced Features for Enhanced AI Control in Contact Centers
admin July 24, 2025
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ASAPP Strengthens Generative Agent with Advanced Features for Enhanced AI Control in Contact Centers

ASAPP, a leading innovator in AI-driven contact center solutions, has unveiled significant upgrades to its flagship GenerativeAgent platform. Designed to elevate the quality, safety, and oversight of AI-powered customer interactions, these new features aim to bridge the gap between automation scale and real-world service expectations. The updated GenerativeAgent empowers enterprises to confidently deploy AI voice and chat […]

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