Accenture has announced a strategic investment in Netomi through Accenture Ventures, alongside a partnership aimed at accelerating enterprise adoption of agentic AI in customer experience (CX).
The collaboration is designed to help organizations modernize how they engage with customers by embedding Netomi’s AI-driven platform seamlessly into existing systems and touchpoints—without disrupting ongoing operations. The move further strengthens Accenture’s CX capabilities while enabling businesses to deploy intelligent, autonomous AI agents at scale.
With customer expectations rising and support volumes increasing, enterprises are under pressure to deliver faster and more personalized service. According to Accenture, a significant majority of consumers are likely to disengage from a brand after a single poor experience, underscoring the urgency for transformation.
Netomi’s platform leverages conversational AI combined with a no-code orchestration layer, enabling organizations to deploy coordinated AI agents that can anticipate customer needs, take action, and streamline service delivery. These systems operate with shared context and defined objectives, allowing companies to improve efficiency while maintaining governance and brand consistency.
Ndidi Oteh emphasized that agentic AI represents a major shift in how brands interact with customers—bringing greater intelligence, empathy, and consistency across every touchpoint. She noted that the partnership enables businesses to scale customer engagement while maintaining trust and responsiveness.
The platform is designed to handle a wide spectrum of customer interactions—from routine queries to complex, multi-step workflows—freeing human agents to focus on higher-value engagements.
John Bolze highlighted that enterprises are increasingly seeking solutions that enhance service quality without adding operational complexity. He described Netomi’s technology as an intelligent extension of human teams that improves response times and overall service performance.
From Netomi’s perspective, the partnership marks a significant step toward large-scale enterprise adoption. Puneet Mehta stated that combining Accenture’s global reach with Netomi’s AI capabilities creates a comprehensive framework for transforming customer experience using AI.
Adding further perspective, Jeffrey Katzenberg noted that Netomi stands out for delivering enterprise-grade AI at scale, and that Accenture’s involvement reinforces the strategic significance of this investment.
This move aligns with Accenture’s broader strategy to expand its AI ecosystem through targeted investments and partnerships, enabling clients to adopt secure, scalable, and high-impact AI solutions that drive competitive advantage in a rapidly evolving digital landscape.
