Aprecomm, an intuitive network and customer experience platform provider, has announced a strategic partnership with Synnefo, a global OSS/BSS, IMS, and SMS service provider for ISPs and MSOs. This partnership aims to deliver an integrated customer experience ‘super-stack’ that simplifies CPE management, subscriber billing, support, and network performance optimization for broadband service providers in India and worldwide.
The collaboration combines Aprecomm’s advanced quality of experience (QoE) and performance optimization tools with Synnefo’s established OSS/BSS platform. Together, they offer ISPs a seamless solution that enhances operational efficiency and customer satisfaction. By unifying network management, billing, and support, this super-stack enables broadband providers to streamline operations, saving both time and cost.
“In today’s competitive landscape, service providers need to compete on the experience they deliver,” said Pramod Gummaraj, Founder & CEO of Aprecomm. “With multiple factors impacting quality—such as interference, low-latency demands, and high-performance applications—our combined solution helps providers meet these challenges head-on, offering exceptional support and performance optimization.”
The new solution integrates Aprecomm’s ACS and quality of experience software with Synnefo’s OSS/BSS. This Software-as-a-Service (SaaS) approach can be deployed directly from the cloud, offering comprehensive tools for CPE device management, billing, and granular network performance optimization. Designed for easy implementation, the combined offering simplifies vendor engagement for ISPs seeking a unified platform to enhance customer experiences across all touchpoints.
“Our mission is to provide ISPs and broadband providers with the latest tools to improve their offerings,” said Vijay Ahire, Co-Founder & CTO of Synnefo. “With Synnefo’s OSS/BSS already used by over 350 ISPs, this partnership enables us to upgrade existing customers and expand into new markets in India, Africa, and the Middle East, providing mid-size service providers with a cost-effective, scalable solution.”
Aprecomm’s CX suite, powered by artificial intelligence and a unique QoE algorithm, also empowers providers to transform network management, delivering zero-touch, self-optimizing, and self-healing WiFi experiences. This innovative approach ensures that end-users enjoy uninterrupted connectivity, and a seamless online experience tailored to individual application needs.
Aprecomm, an intuitive network and customer experience platform provider, has announced a strategic partnership with Synnefo, a global OSS/BSS, IMS, and SMS service provider for ISPs and MSOs.
