Visiting Media, a leader in hospitality innovation through technology, has announced the appointment of Kevin Huang as Senior Vice President of Customer Experience (CX). With an illustrious career spanning senior roles at renowned organizations like Rosewood Hotels, Convene, and Polaris Development Group, Kevin brings a wealth of expertise in luxury hospitality and operational excellence.
In his new role, Kevin will oversee Visiting Media’s Customer Success, Customer Strategy, Training, and Creative Production teams. His focus will be on strengthening relationships with partners, enhancing customer value and product utilization, and implementing forward-thinking strategies to support the company’s growth.
“As a hospitality company, our relationship with our customers is our highest priority,” said Jascha Kaykas-Wolff, CEO of Visiting Media. “Kevin’s deep understanding of the customer journey, coupled with his hospitality expertise and people-first leadership, will be pivotal as we continue to deliver exceptional value to our clients and partners.”
Based in Visiting Media’s New York City office, Kevin will lead efforts to drive customer success through top-tier support, training, and technology.
“Visiting Media is doing groundbreaking work in hospitality,” said Huang. “I am excited to contribute to its innovative approaches, build on its successes, and deliver outstanding customer experiences.”
Kevin’s appointment underscores Visiting Media’s commitment to transforming how hospitality businesses engage with their customers and sell their spaces, solidifying its position as a leader in the industry.
