Glia, a leader in customer interaction technology for high-trust sectors, has announced a strategic partnership with COCC, a prominent fintech provider, aimed at transforming customer interactions within COCC’s digital banking platform. This collaboration allows COCC to offer its community banks and credit unions a streamlined and efficient customer experience through Glia’s ChannelLess® platform, which unifies interactions across channels to boost efficiency, customer loyalty, and revenue.
Dave Frauenhofer, Senior Vice President and Chief Product Development Officer at COCC, highlighted the importance of this partnership, stating, “Our goal is to deliver state-of-the-art solutions that empower financial institutions to thrive in an increasingly competitive environment. By integrating Glia’s advanced platform, we are equipping our clients with the tools necessary to enhance both operational efficiency and customer satisfaction.”
Glia’s technology unifies human and AI-driven interactions across voice and digital channels through a single platform designed for high-trust organizations. With the adoption of Glia’s ChannelLess® architecture, COCC’s digital banking clients can now facilitate seamless transitions across all interaction points without losing context or data. This capability enables community financial institutions to scale personalized customer interactions effectively, strengthening service delivery and business growth.
Financial Resources FCU is among the early adopters of this integration. Ruth Nono, VP of Retail Banking at the credit union, expressed her satisfaction, saying, “With Glia integrated into COCC’s digital banking platform, we can engage with our members effortlessly across various touchpoints, eliminating friction and enhancing overall efficiency.” Bibi Ali, AVP and MSC Manager at Financial Resources FCU, added that the integration significantly improves member support and strengthens the credit union’s competitive edge.
Dan Michaeli, CEO and co-founder of Glia, emphasized the need for a balanced approach to human and automated interactions in the era of AI. He remarked, “Our seamless integration with COCC enables their extensive network of financial institutions to harness our unified interaction technology, positioning them for success in today’s digital-first landscape.”
This partnership builds on Glia’s recent introduction of the “Glia Difference” initiative, which addresses challenges faced by contact centers in high-trust sectors like banking and insurance. Based on industry research indicating widespread dissatisfaction with current contact center solutions, this initiative showcases how Glia’s Unified Interaction Management (UIM) platform is redefining customer service standards by resolving key pain points in both digital and voice-based interactions.
