In this exclusive interview with CXNet, Sameer Gupta , Head of Digital and Transformation PMO at βͺ@herofincorp5793β¬ shares insights on the digital transformation shaping the BFSI sector. He discusses how lending has evolved from traditional processes to seamless, paperless, and contactless experiences, redefining customer interactions.
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End-to-end digitalization of the lending journey
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Strategic fintech partnerships to eliminate inefficiencies
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Automation and data-driven decisions for process efficiency
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Balancing innovation with practical execution
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The evolving synergy between AI and Human Intelligence (HI) in customer interactions
He also highlights the importance of empathy and evidence-driven approaches in overcoming challenges and ensuring the success of digital transformation initiatives.
If youβre interested in how digital tools are reshaping the financial services landscape, this conversation is a must-watch!
