Maximus, a leading provider of government services, has announced the integration of Salesforce’s Agentforce into its Total Experience Management (TXM) solution. Agentforce, a digital labor platform powered by autonomous AI agents, will enhance Maximus TXM’s capabilities in streamlining government customer service.
Launched in 2024, Maximus TXM is a cloud-based suite designed to help public agencies improve customer experience (CX) and fulfill their missions more effectively. “Public sector customer experience is evolving, and Maximus is at the forefront, driving innovation and continuous improvement,” said Mike Raker, Chief Technology Officer at Maximus. “By incorporating Agentforce, we enable agencies to leverage AI-driven solutions that deliver timely, accurate services while paving the way for the future of CX.”
The integration of Salesforce’s Agentforce strengthens TXM’s ecosystem by providing AI-powered insights, optimizing workflows, and automating routine tasks. Given that Maximus engages with one in three Americans annually, this expertise will support public sector agencies in enhancing service delivery while maintaining cost efficiency.
“Our collaboration with Maximus merges expertise in cloud solutions, AI, and public sector services to create integrated CX solutions tailored to government needs,” said Kevin Paschuck, Executive Vice President, North America Public Sector & Education at Salesforce. “Together, we are revolutionizing how agencies deliver services to meet the evolving expectations of constituents.”
With Agentforce embedded within TXM, government agencies can harness AI-driven technology to automate processes, reduce operational burdens, and improve service quality. By continuously learning and adapting through 24/7 AI-driven support, TXM minimizes wait times and enhances real-time data integration. This approach ensures a seamless and efficient experience, leading to higher satisfaction and operational effectiveness in public service delivery.
