Fusion CX, a leading provider of customer experience (CX) solutions, has announced the acquisition of Sequential Technology International LLC (STI), a well-established CX service provider specializing in the telecom and utilities sectors.
This strategic move strengthens Fusion CX’s market position, enhances its global presence, and expands its ability to offer innovative customer experience solutions. The company is investing approximately $12 million to acquire and integrate STI into its operations.
Expressing enthusiasm about the acquisition, Pankaj Dhanuka, Co-Founder, Managing Director, and CEO of Fusion CX, stated, “Bringing the STI team on board marks a significant step in our growth journey. This acquisition allows us to broaden our service offerings and create greater value for clients across the globe.”
STI, headquartered in Bethlehem, Pennsylvania, is recognized for its scalable and efficient customer support solutions. The integration will bolster Fusion CX’s presence in key international markets, including Bethlehem, Manila, Bangalore, Gurugram, and San Salvador.
Kishore Saraogi, Co-Founder, Managing Director, and COO of Fusion CX, emphasized the complementary strengths the acquisition brings. “This move significantly enhances our expertise in telecom, utilities, and healthcare. Our commitment remains firm in driving innovation and delivering seamless customer experiences across these essential industries,” he said.
As part of the transition, Andrew Wilmott, President of Fusion CX, will assume additional responsibilities overseeing STI’s business operations. He highlighted the combined strengths of both organizations, stating, “By aligning our vision and technological capabilities with STI’s expertise, we are well-positioned to provide scalable and transformative CX solutions. This collaboration will build upon STI’s strong foundation, driving innovation and accelerating growth.”
The transaction was facilitated by Canaccord Genuity, which acted as STI’s exclusive financial advisor.
