Izzi, a key player under the Televisa Group umbrella, is revolutionizing its customer service and accelerating growth by modernizing its business support systems (BSS) through Oracle’s cutting-edge cloud technologies. By implementing Oracle Communications Digital Business Experience on Oracle Cloud Infrastructure (OCI), the telecommunications giant has significantly enhanced operational efficiency—reducing billing and invoicing times by 70% and 60% respectively. These improvements are enabling faster payment cycles and a stronger cash flow.
This digital CX transformation is being executed with guidance from Oracle Customer Solutions for Industries, which has supported Izzi in upgrading its customer relationship management (CRM) and billing systems and migrating operations to OCI.
“With numerous mergers and the recent integration with Sky Mexico, we needed to unify our systems on a scalable and future-proof platform,” said Edgar Mendez, General Manager of Systems Operation, Infrastructure, and LAN at Izzi. “Thanks to Oracle Communications Digital Business Experience, we’ve realized immediate cost savings, gained operational control, and set the stage for sustainable growth and innovation.”
Izzi provides more than 6 million customers in 157 locations around Mexico with TV content, mobile services, fixed-line phone service, and cable broadband. The company’s recent acquisition of Sky Mexico in early 2024 expanded its subscriber base to 17 million, positioning it as a major player in the region’s telecom market.
Cloud-Driven Innovation and Stability
At the heart of Izzi’s cloud-first approach is Oracle, playing a vital role in their multicloud integration strategy. With the help of Oracle FastConnect, Izzi can now connect securely and efficiently to applications hosted on multiple cloud platforms. This ensures high performance, lower latency, and improved cost management.
Izzi has implemented production and disaster recovery systems in two OCI areas to guarantee company continuity and improved resilience. This robust infrastructure supports seamless scalability, superior redundancy, and uninterrupted customer services.
Since shifting Oracle Digital Business Experience to OCI, Izzi has reported improved application uptime, operational efficiency, reduced costs, and real-time system monitoring. OCI’s telecom-grade infrastructure supports high-volume workloads and ensures consistent performance during peak demand.
Looking ahead, Izzi plans to expand its use of Oracle’s Siebel CRM-driven customer management tools to deliver highly personalized and cross-channel marketing campaigns that further elevate the customer experience.
“We are proud to support Izzi and Sky Mexico—our valued partners for over a decade—on their transformation journey,” said Andrew Morawski, Executive Vice President and General Manager of Oracle Communications. “With Oracle Digital Business Experience and Siebel CRM at the core of their strategy, Izzi is well-equipped to adapt to evolving market dynamics and customer expectations.”
