Icreon, a global leader in digital transformation and innovation, has announced the promotion of Steve Lamensdorf to Chief Experience Officer (CXO). In this expanded leadership role, Lamensdorf will spearhead Icreon’s customer experience (CX) strategy—enhancing innovation, customer engagement, and excellence across all client interactions while reinforcing the company’s vision of accelerating Digital Velocity.
“Steve has been an integral part of our growth story, consistently demonstrating his commitment to creating meaningful value for clients,” said Himanshu Sareen, CEO of Icreon. “His deep understanding of how to seamlessly integrate CX and technology makes him the right leader to shape the next chapter of our innovation journey.”
Since joining Icreon in 2016, Lamensdorf has played a pivotal role in developing the company’s CX frameworks and client engagement strategies. Previously serving as Senior Vice President, Client Solutions, he has been instrumental in driving customer-focused transformation initiatives. His elevation reflects both his outstanding contributions and Icreon’s continued emphasis on experience-led digital transformation.
“I’m thrilled to step into this role at such a dynamic time for Icreon,” said Lamensdorf. “Customer experience has become the ultimate differentiator in today’s competitive landscape—and with AI redefining CX in the past few years, the opportunities for innovation are immense. I’m eager to collaborate with our talented teams and visionary clients to reimagine what’s possible.”
As CXO, Lamensdorf will oversee Icreon’s customer strategy across its comprehensive portfolio—spanning experience transformation, commerce, product innovation, and data & AI solutions. He will collaborate closely with the executive team to ensure that every client engagement is personalized, frictionless, and impactful, driving both customer satisfaction and business growth.
This appointment reinforces Icreon’s ongoing commitment to placing experience at the core of digital transformation, empowering businesses to deliver measurable impact and long-term value.
