Digital insurance provider ACKO has strengthened its senior leadership team with four key appointments as the company sharpens its focus on business growth, customer-centric innovation, and operational excellence across its auto, health, mobility, and customer experience functions.
The appointments are part of ACKO’s broader strategy to create a more integrated and agile organization, bringing together product development, business operations, pricing, and customer experience under unified leadership.
As part of the leadership expansion, Apoorv Kalra has joined the company to lead ACKO’s Auto business. Prior to joining ACKO, Kalra served as Chief Product Officer at Junglee Games, where he played a key role in driving product innovation and growth.
Kunal Kapur has been appointed to head the company’s Health business. He joins ACKO after a successful stint at Meta, bringing extensive experience in scaling digital businesses and customer-focused growth initiatives.
Vivek Sharma, entrepreneur and founder of Fixcraft, has taken charge of the ACKO Drive Ecosystem. In this role, he will oversee the company’s vehicle ownership ecosystem, including both car buying and servicing experiences.
Meanwhile, Neha Gupta has joined the organization to lead Assisted Experience across the company. Previously associated with Zepto, she will focus on enhancing customer support and service interactions across ACKO’s business verticals.
Strengthening Customer-Centric Leadership
The latest appointments reflect ACKO’s evolving leadership approach, which emphasizes end-to-end ownership and faster decision-making. By aligning business functions more closely with customer needs, the company aims to deliver improved products, streamlined operations, and more seamless customer experiences.
Commenting on the appointments, Satheesh KV, Chief People Officer at ACKO, highlighted the strategic importance of the new leaders.
“We are excited to welcome Apoorv, Kunal, Vivek, and Neha to the ACKO leadership team. Their diverse expertise, strong execution capabilities, and customer-first mindset will further strengthen our ability to innovate, scale, and deliver meaningful value to customers. These appointments reinforce our commitment to building an organization that combines operational excellence with exceptional customer experiences,” he said.
Driving the Next Phase of Growth
Unlike traditional insurance models that rely heavily on intermediaries, ACKO has built its business around direct customer engagement and technology-driven solutions. The company continues to focus on creating a seamless ecosystem where product strategy, business operations, and customer experience work together to improve outcomes and build long-term trust.
With an expanded leadership team in place, ACKO is well-positioned to accelerate growth across its core businesses while continuing to strengthen its reputation as a customer-focused digital insurer.
