Samsung is transforming its service centers across India to enhance customer experience, aligning with its commitment to innovation in retail and consumer electronics. The revamped centers aim to integrate service with sales, strengthening after-sales support with a focus on premium customer care. By incorporating digital processes and advanced diagnostic tools, the company seeks to streamline […]
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German airline Condor has chosen Talkdesk, a global leader in AI-powered customer experience (CX) technology, to modernize its contact center operations and enhance customer interactions through a unified, in-house platform. By implementing Talkdesk CX Cloud™, Condor will transition to a cloud-based contact center, gaining greater control over its customer service delivery. Additionally, the airline will […]
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Genesys, a global leader in AI-powered customer experience (CX) orchestration, has entered into a strategic partnership with business communications provider Mitel to enhance CX innovation for large enterprises. The collaboration aims to streamline customer engagement and improve business outcomes by integrating Genesys’ advanced AI capabilities with Mitel’s expertise in system integration and managed services. In […]
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Global digital business services leader Teleperformance (TP) has announced a strategic partnership with Sanas, an innovator in Real-Time Speech Understanding technology. As part of this collaboration, TP has acquired an equity stake in Sanas through its Series B funding round and will serve as the exclusive reseller of Sanas’ technology to major global brands across […]
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In this in-depth video interview, Aalok R. Pradhan, Head of Customer Delight at TVS Motor, delves into the evolving landscape of customer experience (CX) and how TVS is leading the charge with innovative CX strategies. With his extensive experience in designing service policies and strategies around customer experience, Aalok shares valuable insights on how the […]
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Join us for an insightful conversation with Namita Bohara, Lead Customer Centricity, a seasoned CX leader from Hindalco, as we delve into the complexities of delivering exceptional customer experiences in the B2B industry.Key Highlights: Namita’s mantra for CX success: listening, learning, and continuous improvement.This engaging session provides valuable lessons for CX professionals, business leaders, and […]
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In this exclusive interview with Manish Panjwani, Group CTO of Shriram Automall India Group, we explore how cutting-edge technology is reshaping the landscape of customer experience. With over 8 years of leadership expertise and a successful track record as a co-founder and innovator, Manish provides an in-depth perspective on how businesses can harness the power […]
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An insightful conversation with Pankaj Kumar, CTO of Cent Bank, as he shares exclusive details on the latest technological initiatives aimed at enhancing customer experience in the digital era. In this interview, Pankaj discusses how Cent Bank is driving digital transformation to meet evolving customer needs, from seamless loan processing through web and mobile platforms […]
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In this insightful interview, Ankit Kedia , VP of Revenue Growth at Dropthought, discusses the transformative power of real-time feedback and AI in enhancing customer experience (CX). He delves into how hyper-personalization, automation, and predictive analytics are shaping the future of CX. Ankit also shares the trends driving innovation in omni-channel integration, data privacy, and […]
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In this exclusive interview, Jyoti Arora, Head of Customer Experience at Borosil, shares invaluable insights into how the company is transforming customer interactions and setting new benchmarks in the industry. Jyoti discusses Borosil’s commitment to a customer-first approach, highlighting the innovative strategies they’ve employed to enhance customer satisfaction and loyalty. She delves into the role […]
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