How can small businesses deliver big-brand customer experience without big-brand budgets? In this powerful episode of CXNet, we talk to Bryant Richardson, President of Real Blue Sky, as he shares strategies to help SMBs scale CX intentionally—with clarity, empathy, and action. From cutting through AI hype to implementing real-time feedback loops, Bryant breaks down how […]
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Fujitsu has announced the return of Jo Healey as Vice President and Head of Customer for Australia and New Zealand, reaffirming its commitment to customer-centric digital transformation in the region. Healey, who previously served in leadership roles at Fujitsu from 2006 to 2014, including her tenure as Managing Director of Fujitsu New Zealand, brings with […]
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CX, or customer experience, encompasses all of the actions taken by a company or organization to prioritize its clients’ needs and experiences. You may have a natural ability to distinguish between positive and negative client experiences. For example, suppose you’d like a latte. Is the staff attentive when you visit the coffee shop? Do they […]
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Sterlite Electric, a key player in the global products and solutions space, along with its associated companies—Resonia Ltd. (power transmission infrastructure) and Serentica Renewables (clean energy)—has announced the appointment of Namrata Mehra as the Head of Brand, Marketing & Communication Strategy for all three entities. In her new role, Namrata will spearhead brand positioning, marketing initiatives, and communication strategies. […]
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Customer experience tech startup Serve First has successfully secured £4.6 million in funding to support its ongoing expansion across the UK, Europe, and the United States. The funding round saw participation from Pembroke VCT, the Midlands Engine Investment Fund II (via fund manager Mercia Ventures), Tiny VCT, Techstars, and a group of angel investors. The […]
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In a significant leadership addition, Dream11, India’s largest fantasy sports platform, has appointed Niraj Mishra as its Vice President – Product Marketing. The move underscores Dream11’s commitment to scaling its user experience and driving innovation-led marketing strategies in the ever-evolving sports tech ecosystem. The announcement was made by Mishra through a LinkedIn post, where he shared his excitement about […]
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In this CXNet exclusive, Tushar Joshi, Director – Customer Satisfaction & Quality Transformations at Schneider Electric, shares bold insights on how organizations can go beyond transactional service to build emotionally intelligent, sustainable customer experiences. Key themes covered in this powerful conversation: • The evolving role of CX leaders from reactive to strategic • Difference between […]
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In a strategic move to further strengthen its brand presence and communication efforts in one of its fastest-growing regions, Mastercard has announced the appointment of Lavani Agarwal as Vice President, Head of Marketing and Communications for India and South Asia. Lavani Agarwal joins Mastercard with a robust and diverse background in marketing, communications, and leadership, […]
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In a strategic move to bolster its marketing leadership, Sony Pictures Entertainment has appointed Ruhee Das as its new Marketing Director. This appointment signals the company’s intent to accelerate innovation in its branding and content promotion efforts, amid a rapidly evolving media landscape. Das, a seasoned marketing professional, brings with her more than a decade […]
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Infosys and Adobe have unveiled a strategic collaboration aimed at redefining how global brands design and manage their marketing efforts. This partnership integrates Infosys Aster™, an AI-driven marketing suite, with Adobe’s advanced customer experience solutions, delivering scalable content personalization, unified brand storytelling, and streamlined campaign execution. Announced on June 18, 2025, this alliance is tailored […]
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