In an industry where customer service is paramount, the financial sector stands at the crossroads of innovation and tradition. In this insightful interview, Nidhi Arora of CX-Net speaks with Mr. Mayank Jain, the Head of Customer Service at Aditya Birla Finance, to explore the evolving landscape of customer interactions in finance. With over two decades […]
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As customer expectations continue to rise, businesses are turning to technology as a powerful enabler to enhance their customer experience (CX) strategies. In this exclusive interview with Mr. Arun Chowdhury, let’s explore how technology and AI empower businesses to deliver highly personalized, seamless, and proactive customer experiences. Arun Chowdhury is a renowned CX strategist and […]
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In the coming years, AI technologies will greatly enhance customer experience, focusing on AI Trust, Risk, and Security Management (AI TRiSM) to ensure systems are trustworthy and secure. Compunnel is exploring Generative Physical AI for multi-sector collaborative bot environments and adopting a Unified Data & AI Governance platform for effective AI integration and management. With […]
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Paxcom focuses on creating a unified yet flexible eCommerce ecosystem to navigate the growing complexity of customer expectations. We start by integrating all customer touchpoints—whether it’s a marketplace, or a brand’s own e-store—into a single, cohesive platform. This allows us to maintain consistency in the customer experience, no matter where they engage with the brand […]
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SBI General Insurance Company Limited has joined forces with Bima Central, developed by CAMS Insurance Repository, to introduce a pioneering policyholder servicing platform, Bima Central. This innovative platform empowers consumers to consolidate their insurance portfolios using an electronic Insurance Account (eIA) and manage them seamlessly through a single digital portal, Bima Central. For the first […]
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AVEVA has inaugurated a new, state-of-the-art customer experience center in Hyderabad. This center, one of only six technology hubs worldwide for AVEVA, is also among the largest. It boasts cutting-edge R&D labs staffed by over 1,200 technologists. AVEVA’s Chief Commercial Officer, Sue Quense, highlighted the significance of India for AVEVA’s global operations, emphasising the strategic […]
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EaseMyTrip has announced a groundbreaking partnership with Google Wallet, aiming to transform the travel landscape by offering a seamless journey for travellers. This collaboration integrates all booking necessities into a single, user-friendly wallet, providing a hassle-free experience. Android users can simply download the Google Wallet app and log in using their Google credentials to access […]
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Experion Technologies has announced a strategic partnership with Twixor, an innovative actionable intelligence platform renowned for helping businesses create hyper-personalized engagement solutions. These platforms facilitate customers in initiating end-to-end fulfilment processes for digital process automation, spanning industries such as BFSI, healthcare, retail, logistics, and transportation. The collaboration aims to deliver exceptional value through CX automation […]
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Skoda India has introduced its ‘New Corporate Identity’ as part of its strategic expansion plans and commitment to enhancing customer engagement. This announcement comes ahead of the global debut of Skoda’s all-new compact SUV, scheduled to launch in India in the first half of 2025. The initiative aims to fortify Skoda’s dealership network in preparation […]
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Walmart CEO Doug McMillon announced the company’s financial results for the first quarter of 2024, highlighting how its investment in digital transformation is enhancing the customer experience. While Walmart did not disclose specific figures for its digital transformation investments, Suresh Kumar, the global Chief Technology Officer and Chief Development Officer, is responsible for technology spending. […]
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