CXNet presents an exclusive interview with Vijaybahu Joshi, Associate VP & Head of Experience Design at Jio Platforms Ltd. In this thought-provoking conversation, Joshi challenges the widespread adoption of Western CX models in India and makes a compelling case for bringing back the human element in customer experience. KEY INSIGHTS: Joshi shares powerful examples – […]
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In a strategic move to further bolster its focus on customer-centric transformation and operational excellence, Kotak Mahindra Bank has announced the appointment of Kamlesh Vora as the Senior Executive Vice President and Head – Customer Experience, Risk, Process & Controls. With over 20 years of diverse leadership experience, Kamlesh brings to the role a deep understanding of customer experience (CX), […]
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TTEC Holdings, Inc., a global leader in customer experience (CX) technology and services, has announced the expansion of its footprint in India with the launch of a new customer experience center in Mohali, Punjab, also known as Sahibzada Ajit Singh Nagar (SAS Nagar). With the potential to grow even further as the business expands its […]
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THOR Industries, Inc. announced a strategic realignment within its portfolio of motorhome brands with the goal of improving production efficiency and upholding high standards of customer satisfaction. As part of this project, Tiffin Motorhomes will take over production of Entegra Coach’s diesel Class A motorhomes at Jayco, Inc.’s Red Bay, Alabama factory. This shift is […]
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In a strategic move reflecting the company’s focus on strengthening its digital brand presence and app ecosystem, MakeMyTrip has announced the elevation of Abhishek Bhasin to the position of Vice President – Brand & App Performance Marketing. This appointment marks a significant milestone in Bhasin’s professional journey with the company, where he has been a key contributor for over five […]
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In a strategic move to elevate its digital capabilities and offer a seamless travel experience, Kuwait-based Jazeera Airways has entered into a significant partnership with global IT services giant Tata Consultancy Services (TCS). This collaboration is aimed at spearheading an AI-led transformation to enhance customer engagement, improve operational efficiency, and position the airline as a […]
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Izzi, a key player under the Televisa Group umbrella, is revolutionizing its customer service and accelerating growth by modernizing its business support systems (BSS) through Oracle’s cutting-edge cloud technologies. By implementing Oracle Communications Digital Business Experience on Oracle Cloud Infrastructure (OCI), the telecommunications giant has significantly enhanced operational efficiency—reducing billing and invoicing times by 70% […]
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Dive into the transformative world of customer experience with Maureen Chong, Regional Vice President for India and Asia at Zendesk, in this exclusive CXNet interview. Maureen shares invaluable insights on how AI is fundamentally reshaping customer service across diverse markets. In this comprehensive discussion, discover how businesses are preparing for a projected five-fold increase in […]
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Five9, a leading provider of intelligent customer experience (CX) solutions, has officially introduced Five9 Fusion for Salesforce — a groundbreaking integration designed to unify the power of Five9’s real-time customer engagement tools with Salesforce’s industry-leading AI CRM capabilities. The bundled offering, now available, promises to redefine how enterprises deliver personalized, scalable, and AI-enhanced customer experiences. […]
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Udemy, a leading online learning platform, has named Neeracha Taychakhoonavudh as its inaugural Chief Customer Experience Officer (CCO), a move aimed at enhancing its enterprise strategy and deepening global customer engagement. In her new role, Taychakhoonavudh will be responsible for leading Udemy’s enterprise customer strategy, with a focus on boosting customer adoption, expanding existing relationships, […]
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