Dive into the transformative world of customer experience with Maureen Chong, Regional Vice President for India and Asia at Zendesk, in this exclusive CXNet interview. Maureen shares invaluable insights on how AI is fundamentally reshaping customer service across diverse markets. In this comprehensive discussion, discover how businesses are preparing for a projected five-fold increase in […]
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Five9, a leading provider of intelligent customer experience (CX) solutions, has officially introduced Five9 Fusion for Salesforce — a groundbreaking integration designed to unify the power of Five9’s real-time customer engagement tools with Salesforce’s industry-leading AI CRM capabilities. The bundled offering, now available, promises to redefine how enterprises deliver personalized, scalable, and AI-enhanced customer experiences. […]
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Udemy, a leading online learning platform, has named Neeracha Taychakhoonavudh as its inaugural Chief Customer Experience Officer (CCO), a move aimed at enhancing its enterprise strategy and deepening global customer engagement. In her new role, Taychakhoonavudh will be responsible for leading Udemy’s enterprise customer strategy, with a focus on boosting customer adoption, expanding existing relationships, […]
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Kyndryl India has promoted Balamurali Debur to the position of Vice President – Marketing and Customer Experience. This dual-role appointment signals a deeper commitment to integrating marketing efforts with customer-centric strategies. Popularly known as Bala, he joined Kyndryl in 2021 following a 15-year tenure at IBM, where he held senior positions across IBM Services and […]
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Infogain, a prominent digital customer experience engineering company headquartered in Silicon Valley, has joined forces with FirstHive, a leader in AI-powered Customer Data Platform (CDP) solutions, to introduce transformative customer experience innovations for enterprises. This strategic collaboration will harness Infogain’s strengths in digital transformation and product engineering, combined with FirstHive’s cutting-edge AI and CDP technologies. […]
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Nextiva, a leading force in Unified Customer Experience Management (Unified-CXM), has significantly bolstered its global presence with the launch of a new 35,000-square-foot innovation center in Bengaluru. This development highlights India’s growing role as a cornerstone of the company’s product development and technology strategy. Marking its largest facility outside the United States, the Bengaluru hub […]
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In this exclusive CXNet interview, Sudhir Kunder, Chief Business Officer of DE-CIX India, reveals the remarkable journey of how the company transformed from an unknown entity to becoming Asia Pacific’s #1 internet exchange for four consecutive years. Join us as Sudhir shares the “secret sauce” behind DE-CIX India’s exceptional customer experience strategy that has revolutionized […]
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Rails, the Los Angeles-based fashion label celebrated for its effortlessly stylish California aesthetic and ultra-soft, premium fabrics, is entering an exciting phase of retail expansion — with customer experience at the core of its strategy. Founded 17 years ago by Jeff Abrams, Rails initially carved its niche in the fashion world through its signature luxurious plaid shirts. What […]
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Envision entering a modest, family-run sari store in Mumbai where the proprietor not only recalls your preferences from your most recent visit six months prior, but also phones to let you know when new inventory that suits your tastes arrives. Contrast this with the annoyance of negotiating a faceless retail chain where employees appear uneducated […]
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Kapture CX, an industry-leading Agentic AI-driven customer experience platform, has announced the appointment of Gaurav Prakash as Senior Director – Enterprise Sales. In his new role, Gaurav will be responsible for expanding and scaling the enterprise business across India while contributing to the platform’s global ambitions. With over 14 years of extensive experience in the […]
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