Why are modern CX leaders reimagining the role of contact centers? Explore the evolving landscape of customer experience in this exclusive Fireside Chat presented by CXNet in collaboration with Avaya, featuring two visionary leaders driving CX transformation across industries. Aalok R. Pradhan – Chief Customer Delight Officer, TVS Motor Company Aalok brings a deep understanding […]
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In this exclusive episode of CXNet, we sit down with Abhishek Gupta, Chief Marketing Officer at Edelweiss Life Insurance, as he shares deep insights from his 25+ years in the industry. From breaking down the need for personalization in insurance to building trust through transparency and transforming customer experience (CX) into a profitable investment—this conversation […]
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Kyndryl, a global leader in mission-critical IT services, has partnered with the Virginia Department of Motor Vehicles (DMV) to overhaul its legacy systems and significantly improve customer service efficiency. This strategic collaboration focuses on transitioning the department’s operations to a modern, cloud-native environment that supports over 200,000 transactions per day. As part of this initiative, Kyndryl is implementing […]
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Sonata Software has entered into a strategic alliance with Qualtrics, a global leader and pioneer in the Experience Management (XM) space, to introduce a robust, technology-led customer experience (CX) management solution tailored for international enterprises. This synergy brings together Qualtrics’ cutting-edge XM for Customer Experience™ platform and Sonata Software’s expertise in global systems integration, consulting, […]
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Have you ever given up on buying from a brand, not simply because their goods were poor, but simply because it didn’t appeal to you? Or maybe the website kept malfunctioning, the person handling your complaint was unpleasant or your package was delayed without any notice. That’s customer experience (CX) in action. In 2025, CX […]
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The National Water Company (NWC) has forged a strategic alliance with Upsource by Solutions, a subsidiary of Solutions by stc, to elevate the customer experience in Saudi Arabia’s water distribution sector. This SAR 94 million agreement, commencing in April 2025 and extending over three years, centers on managing voice-based customer interactions and operating a centralized call center for water service consumers. NWC emphasized that […]
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Firstsource Solutions Limited, a global leader in business process management and part of the RP-Sanjiv Goenka Group, has joined forces with Sanas, creators of the world’s first real-time speech understanding platform, to deliver a new era of AI-enhanced customer communication. This collaboration aligns with Firstsource’s UnBPO™ strategy, which focuses on leveraging intelligent, human-centric technologies to transform traditional customer […]
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Zendesk has officially completed its acquisition of Local Measure, a prominent Contact Center as a Service (CCaaS) provider and a trusted Amazon Web Services (AWS) partner specializing in advanced voice solutions. This strategic acquisition enhances Zendesk’s ability to serve large-scale, high-volume customer environments by incorporating Local Measure’s seamless integration with Amazon Connect, AWS’s AI-powered contact […]
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For over a decade in India’s hospitality and coworking industries, I’ve seen customer support dismissed as a “cost center” – an inevitable expense to be cut when times get tough. But the data and my own experience tell a different story: support is a goldmine of growth if you treat it right. In fact, 85% […]
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The Sleep Company has named Alpesh Jain as its new Chief Technology Officer (CTO). Backed by over 16 years of extensive experience in driving digital transformation and technological innovation across ecommerce, automotive, and hospitality sectors, Jain joins the company with a strong blend of technical acumen and strategic foresight. Prior to this, Jain held the […]
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