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Misfits Communications has officially launched Agrim, a cutting-edge platform designed to create voice-driven virtual assistants. Agrim transforms how businesses automate customer service with advanced cognitive capabilities, real-time data retrieval, multilingual support, and AI-powered insights, setting a new standard for digital business solutions. Since its founding in 2017, Misfits Communications has focused on developing software solutions for […]

BT Group has partnered with Sprinklr to transform its customer support operations using Sprinklr’s unified customer experience (CX) management platform. The collaboration introduces AI-driven capabilities to enhance customer interactions and streamline support processes across BT Group’s Business, Consumer, and internal contact channels. The upgraded customer contact platform delivers a significant boost to the experience for […]

Foundever has announced a groundbreaking partnership with M47 Labs. This collaboration represents a significant step forward in Foundever’s mission to integrate artificial intelligence into its CX solutions, enhancing customer engagement and operational efficiency on a global scale. The partnership focuses on accelerating the development of Foundever’s proprietary Large Language Model (LLM) Voicebot, a next-generation AI […]

Marks & Spencer (M&S) has expanded its collaboration with First Insight, a leader in customer-driven retail solutions, as part of its ongoing efforts to accelerate digital transformation. Initially launched in 2015 to support M&S’s lingerie business, the partnership has now been extended to cover the retailer’s entire clothing and home divisions, marking a significant step […]

Movate, a leader in digital technology and customer experience (CX) services, has announced the appointment of Srijit Menon as its Executive Vice President and Chief Revenue Officer (CRO) for Digital Services. In this role, Menon will lead global sales and account management across Movate’s key service lines, including Digital Infrastructure, Digital Engineering, Enterprise Products, and […]

The Jollibee Group has entered into a multi-year partnership with Qualtrics to launch a comprehensive global customer experience program. This initiative aims to elevate customer interactions across its portfolio of brands, including Jollibee, The Coffee Bean & Tea Leaf, and Smashburger. Qualtrics, a leader in experience management software, will support the Jollibee Group in consolidating […]

The Chhatrapati Shivaji Maharaj International Airport (CSMIA) has earned a significant milestone, becoming the first airport in India and only the third worldwide to receive the coveted ACI Level 5 Accreditation. This honor, awarded by Airports Council International (ACI), recognizes CSMIA’s outstanding customer experience standards and its leadership in passenger service and operational excellence. Jeet […]

Ingram Micro has announced the promotion of Sanjib Sahoo to President of its Global Platform Group, underscoring the company’s commitment to customer focus and innovation through its digital experience platform, Xvantage. The move aligns with Ingram Micro’s vision to evolve into the leading business-to-business (B2B) platform company for the global technology ecosystem. Sahoo, a globally […]

Wayfair, the global e-commerce leader, has announced an expanded partnership with Google Cloud to enhance its product catalog using Google’s advanced Gemini models on Vertex AI and improve employee collaboration by deploying Google Workspace across its global workforce. The collaboration has already delivered tangible results, with Wayfair reporting increased workforce efficiency, significant operational cost savings, […]

Visiting Media, a leader in hospitality innovation through technology, has announced the appointment of Kevin Huang as Senior Vice President of Customer Experience (CX). With an illustrious career spanning senior roles at renowned organizations like Rosewood Hotels, Convene, and Polaris Development Group, Kevin brings a wealth of expertise in luxury hospitality and operational excellence. In […]