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ServiceNow, a leader in AI-driven business transformation, and Five9, known for its Intelligent CX Platform, have announced an expanded partnership to introduce a turnkey AI-powered solution designed to unify employee and customer experiences. This collaboration integrates ServiceNow’s Customer Service Management (CSM) capabilities with the Five9 platform, aiming to streamline both self-service and assisted service operations, […]

Niyo has announced its partnership with CleverTap, a leading customer engagement platform, to enhance customer experience through personalized engagement and real-time communication. Founded in 2015, Niyo specializes in financial solutions, including international travel cards and app-based services, aimed at simplifying financial management for Indian travelers abroad. The collaboration with CleverTap comes as a strategic move […]

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has entered a strategic collaboration with the Bank of Bhutan to modernize its digital banking infrastructure and improve customer service. As part of this initiative, TCS will deploy its TCS BaNCS™ Global Banking Platform to streamline operations and integrate seamlessly with […]

JEA has significantly enhanced its customer experience by collaborating with KUBRA, a leading provider of customer experience management technologies. This partnership has enabled the successful implementation of advanced solutions, including the launch of a new customer-centric mobile app, an upgrade to Storm Center™ 5, the adoption of Notifi® 4, and a complete redesign of JEA’s […]

Raymond Lifestyle has announced the appointment of Gautam Hari Singhania as its Executive Chairman. According to a regulatory filing, the resolution for his appointment garnered 86.85% approval from shareholders, with 13.15% voting against it. This decision, outlined in a Postal Ballot Notice dated November 4, 2024, was passed with the requisite majority. The remote e-voting […]

Cyara, a leader in AI-powered Customer Experience (CX) transformation, announced the launch of its latest innovations, including the DART AI™ framework and the Cyara AI Trust suite. These cutting-edge solutions are designed to drive purposeful innovation, optimize bot development, and deliver exceptional customer experiences. DART AI™, Cyara’s new framework, focuses on applying AI technology strategically […]

8×8, a leading provider of integrated customer experience (CX) solutions, has announced a strategic partnership with Descope. As the exclusive Asia-Pacific partner, 8×8 will integrate Descope’s drag-and-drop Customer Identity and Access Management (CIAM) platform with its Communications Platform as a Service (CPaaS) APIs. This collaboration empowers organizations to design and customize seamless user journeys using […]

Misfits Communications has officially launched Agrim, a cutting-edge platform designed to create voice-driven virtual assistants. Agrim transforms how businesses automate customer service with advanced cognitive capabilities, real-time data retrieval, multilingual support, and AI-powered insights, setting a new standard for digital business solutions. Since its founding in 2017, Misfits Communications has focused on developing software solutions for […]

BT Group has partnered with Sprinklr to transform its customer support operations using Sprinklr’s unified customer experience (CX) management platform. The collaboration introduces AI-driven capabilities to enhance customer interactions and streamline support processes across BT Group’s Business, Consumer, and internal contact channels. The upgraded customer contact platform delivers a significant boost to the experience for […]

Foundever has announced a groundbreaking partnership with M47 Labs. This collaboration represents a significant step forward in Foundever’s mission to integrate artificial intelligence into its CX solutions, enhancing customer engagement and operational efficiency on a global scale. The partnership focuses on accelerating the development of Foundever’s proprietary Large Language Model (LLM) Voicebot, a next-generation AI […]