Genesys and Fujitsu have completed a large-scale modernization of AEON Financial Service’s contact center operations using Genesys Cloud, a unified
Read MoreEnterprises across sectors are accelerating investments in artificial intelligence to enhance responsiveness, simplify engagement, and modernize customer journeys. In Q3
Read MoreMagnum 4D Bhd has introduced a new mobile app capability called PlayNow, designed to make in-store transactions faster and more
Read MoreCognizant has expanded its long-standing strategic relationship with Adobe to help enterprises modernize how they produce, manage, and scale digital
Read MoreForethought, a specialist in agentic AI for customer experience, has announced that its customers have collectively realized more than $1
Read Moreinsured.io, a provider of cloud-native, omnichannel engagement solutions for insurers, has been selected by Gulf States Insurance Group to advance
Read MoreInn-Flow, the leading all-in-one back-office platform built for hotels, announced the addition of two seasoned technology leaders to its executive
Read MoreDubai-based airline flydubai has entered into a strategic collaboration with Amperity, a leading AI-driven customer data platform, to modernize its
Read MoreBerlin-headquartered customer experience automation company Parloa has raised $350 million in a late-stage funding round, valuing the company at $3
Read MoreReliance Matrix, a leading provider of employee benefits and absence management solutions, has announced the promotion of James Huebner to
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