Exotel Strengthens Leadership Team to Accelerate AI-Driven Customer Experience Growth
admin May 21, 2026
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Exotel Strengthens Leadership Team to Accelerate AI-Driven Customer Experience Growth

Exotel has announced a series of strategic leadership appointments as the company intensifies its focus on expanding AI-powered customer experience solutions globally. The move follows Exotel’s recent acqui-hire of the core team from Dubverse and reflects the company’s commitment to scaling its AI-first customer engagement capabilities across industries. The announcement comes ahead of Exotel’s flagship […]

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Accenture to Acquire Ookla to Strengthen Network Intelligence and Enterprise Customer Experience
admin March 6, 2026
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Accenture to Acquire Ookla to Strengthen Network Intelligence and Enterprise Customer Experience

Accenture has announced plans to acquire Ookla, a leading network intelligence and customer experience analytics company best known for its popular platforms Speedtest and Downdetector. The acquisition reflects the growing importance of network performance in shaping modern customer experiences. Today, factors such as latency, connectivity stability, and signal strength are just as critical as the […]

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Cyara Launches Next-Generation Platform to Assure CX Across Voice, Digital & AI Channels 
admin April 4, 2025
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Cyara Launches Next-Generation Platform to Assure CX Across Voice, Digital & AI Channels 

Cyara, a global leader in AI-driven customer experience (CX) assurance, has announced a major evolution of its platform, unveiling six powerful innovations designed to support businesses in delivering consistent, high-quality experiences across voice, digital, and AI-based channels. These updates reinforce Cyara’s AI Trust framework and introduce the first fully integrated CX Assurance platform that proactively […]

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