iSON Xperiences, a prominent provider of AI-driven customer experience (CX) solutions across 22 countries, has announced a strategic alliance with Aistra, a company specializing in AI adoption. This collaboration is set to transform customer experience by leveraging AI-powered automation, predictive analytics, and cutting-edge digital solutions.
Driving Digital Transformation Across Industries
By partnering with Aistra, iSON Xperiences aims to accelerate digital transformation for clients in various sectors, including Telecom, BFSI, Fintech, Retail, E-commerce, Travel, Consumer Services, and Energy. The focus is on delivering AI-enhanced customer interactions and operational efficiency.
Core Goals of the Collaboration
- Enhancing Customer Engagement: Deploy AI-driven automation for seamless customer interactions.
- Informed Decision-Making: Leverage predictive analytics to support strategic business choices.
- Industry-Specific Integration: Ensure smooth AI adoption tailored to different sectors.
Leadership Perspectives on the Alliance
Vitul Kwatra, CEO of iSON Xperiences, expressed confidence in the partnership’s potential to reshape CX. “Our collaboration with Aistra accelerates AI adoption, enabling us to deliver enhanced customer experiences and streamline operations,” he said.
Eric Selvadurai, Co-Founder and Managing Partner at Aistra, emphasized the synergy between the two companies. “By integrating our AI expertise with iSON’s expansive reach, we’re setting new standards for AI-driven customer experiences,” he remarked.
Setting New Standards for AI-Driven CX
This partnership is poised to elevate customer engagement, reduce service bottlenecks, and advance digital capabilities, positioning businesses for sustained competitiveness in a rapidly evolving landscape.
