Niraj Mishra Joins Dream11 as Vice President – Product Marketing to Drive Strategic Growth and User Innovation
admin June 26, 2025
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Niraj Mishra Joins Dream11 as Vice President – Product Marketing to Drive Strategic Growth and User Innovation

In a significant leadership addition, Dream11, India’s largest fantasy sports platform, has appointed Niraj Mishra as its Vice President – Product Marketing. The move underscores Dream11’s commitment to scaling its user experience and driving innovation-led marketing strategies in the ever-evolving sports tech ecosystem. The announcement was made by Mishra through a LinkedIn post, where he shared his excitement about […]

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Beyond Metrics: Tushar Joshi on Culture, Empathy, and the Future of CX | CXNet
admin June 26, 2025
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Beyond Metrics: Tushar Joshi on Culture, Empathy, and the Future of CX | CXNet

In this CXNet exclusive, Tushar Joshi, Director – Customer Satisfaction & Quality Transformations at Schneider Electric, shares bold insights on how organizations can go beyond transactional service to build emotionally intelligent, sustainable customer experiences. Key themes covered in this powerful conversation: • The evolving role of CX leaders from reactive to strategic • Difference between […]

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Mastercard Appoints Lavani Agarwal as Vice President, Head of Marketing & Communications for India and South Asia
admin June 25, 2025
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Mastercard Appoints Lavani Agarwal as Vice President, Head of Marketing & Communications for India and South Asia

In a strategic move to further strengthen its brand presence and communication efforts in one of its fastest-growing regions, Mastercard has announced the appointment of Lavani Agarwal as Vice President, Head of Marketing and Communications for India and South Asia. Lavani Agarwal joins Mastercard with a robust and diverse background in marketing, communications, and leadership, […]

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Godrej’s Locks & Architectural Solutions Elevates After-Sales Excellence with New Nationwide Service CRM Platform
admin June 20, 2025
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Godrej’s Locks & Architectural Solutions Elevates After-Sales Excellence with New Nationwide Service CRM Platform

Locks & Architectural Solutions, a division under the Godrej Enterprises Group, has unveiled its new Service CRM—a robust, all-India after-sales ecosystem designed to revolutionize customer support in India’s evolving smart home and security market. This digital-first platform is a strategic leap forward in the company’s ongoing journey to deliver elevated customer experiences and premium service […]

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Beyond Interfaces: Farooq Patel on Orchestrating Seamless CX in Digital Finance | CXNet
admin June 19, 2025
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Beyond Interfaces: Farooq Patel on Orchestrating Seamless CX in Digital Finance | CXNet

In this exclusive CXNet interview, Farooq Patel, Business Head – CX, Sales, BNPL Support & Cards at Fibe.India, shares how financial services can craft intelligent, human-centric experiences in a digital-first world. From balancing automation and empathy to building a cross-functional CX council, Farooq offers deep insights on: Whether you’re building journeys for Gen Z users […]

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Kinetic Consulting Unites with Industry Leaders to Launch AI-Driven Customer Experience Consortium in the Middle East
admin June 18, 2025
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Kinetic Consulting Unites with Industry Leaders to Launch AI-Driven Customer Experience Consortium in the Middle East

Kinetic Consulting has unveiled a strategic collaboration with Gravitas, Anatic, and Transform LogiQ, forming a new consortium aimed at redefining customer experience (CX) delivery in the Middle East. This unified approach will offer organisations a comprehensive, scalable solution designed to elevate CX outcomes while ensuring long-term sustainability and digital security. With operations in Dubai and […]

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Digital Island Partners with Verint to Drive CX And AI Automation To New Zealand
admin June 16, 2025
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Digital Island Partners with Verint to Drive CX And AI Automation To New Zealand

Digital Island, a leading New Zealand provider of cloud communications and contact centre solutions, today announced a strategic partnership with Verint. The CX Automation Company to bring next-generation customer experience (CX) automation and AI capabilities to businesses across New Zealand. The partnership will enable Digital Island’s customers to access Verint’s best-in-class Open CCaaS (Contact Centre […]

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Beyond Uptime: Mithila Mahajan on Human-Centered CX in Data Centers | CXNet
admin June 12, 2025
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Beyond Uptime: Mithila Mahajan on Human-Centered CX in Data Centers | CXNet

What does customer experience mean in the world of power, cooling, and data racks? In this insightful episode of CXNet, Mithila Mahajan, Global Head – Customer Experience at BDx Data Centers, reveals how CX is transforming one of the most infrastructure-heavy industries: data centers. From transparency and personalization to sustainability and automation, this conversation breaks […]

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