What does customer experience mean in the world of power, cooling, and data racks?
In this insightful episode of CXNet, Mithila Mahajan, Global Head – Customer Experience at BDx Data Centers, reveals how CX is transforming one of the most infrastructure-heavy industries: data centers.
From transparency and personalization to sustainability and automation, this conversation breaks down the role of empathy, culture, and innovation in an environment where customers expect both silence and resilience.
Key Highlights:
- Why data center CX goes far beyond uptime and SLAs
- The importance of transparent, real-time communication
- Balancing automation with human connection in emergencies
- How B2B customers demand personalized, feedback-driven service
- Sustainability in CX: Liquid cooling, AI dashboards, and ESG alignment
- The role of CX teams as the bridge between tech and customer trust
- When you’re global, stay local—and always stay human.
Hosted by Mridul Srivastava, Advisor, CXNet
