Malaysia Airlines and Google Deepen Partnership to Accelerate Digital Customer Experience Transformation
admin June 9, 2025
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Malaysia Airlines and Google Deepen Partnership to Accelerate Digital Customer Experience Transformation

Malaysia Airlines has extended its strategic partnership with Google, reinforcing their shared vision of revolutionising the travel experience through advanced technologies. Building on the achievements of their 2024 collaboration, the renewed alliance aims to further integrate artificial intelligence, data-driven marketing, and digital innovation into the airline’s operations. The flag carrier noted that the strengthened collaboration […]

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Quantum Metric’s Felix AI Marks One-Year Milestone with Significant Customer Experience Advancements
admin June 6, 2025
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Quantum Metric’s Felix AI Marks One-Year Milestone with Significant Customer Experience Advancements

Quantum Metric, a leader in digital analytics focused on customer-driven innovation, is commemorating the one-year anniversary of its generative AI tool, Felix AI. Since its debut in April 2024, Felix AI has seen rapid adoption across global enterprises, helping brands better understand customer behavior. Usage of the solution surged by 400% in the first four […]

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Beyond Claims – K.V. Dipu on AI, Empathy & Insurance Innovation | CXNet
admin June 5, 2025
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Beyond Claims – K.V. Dipu on AI, Empathy & Insurance Innovation | CXNet

In this exclusive CXNet interview, K.V. Dipu, Senior Industry Leader and Global Head of Operations & Customer Service at Bajaj Allianz General Insurance, reveals how AI, automation, and empathy are transforming the insurance landscape in India. From bot-to-bot customer service to hyper-personalized care engines, Dipu shares how a “Learn-it-all” mindset is key to staying relevant […]

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Havas Expands CX Footprint in North America with Enverta Digital Acquisition
admin June 5, 2025
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Havas Expands CX Footprint in North America with Enverta Digital Acquisition

In a strategic move to strengthen its customer experience (CX) capabilities across North America, Havas has announced the acquisition of Enverta Digital, a Toronto-based leader in CRM strategy and digital transformation. This acquisition marks a significant step in advancing Havas’ global Converged strategy, placing CX at the center of its innovation and service delivery model. […]

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Kapture CX Appoints RudraPrasad Nanjundappa as Chief Customer Officer to Lead Global Customer Success and AI Innovation 
admin June 4, 2025
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Kapture CX Appoints RudraPrasad Nanjundappa as Chief Customer Officer to Lead Global Customer Success and AI Innovation 

Kapture CX has appointed RudraPrasad Nanjundappa as its new Chief Customer Officer. In this capacity, Nanjundappa will spearhead the rollout of Kapture CX’s Agentic AI platform, oversee customer success initiatives, and drive efforts to deepen client engagement and broaden the company’s international presence.  Prior to joining Kapture CX, Nanjundappa served as Regional Vice President of […]

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Deloitte India and HCLSoftware Collaborate to Drive Next-Gen Digital Transformation and Customer Experience
admin June 3, 2025
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Deloitte India and HCLSoftware Collaborate to Drive Next-Gen Digital Transformation and Customer Experience

Deloitte India has entered into a strategic collaboration with HCLSoftware, a division of HCLTech, to fast-track digital transformation journeys and enhance customer experience for large-scale global enterprises. This alliance is set to impact key sectors such as financial services, government, healthcare, and consumer markets. By blending Deloitte’s industry-specific advisory strengths with HCLSoftware’s robust enterprise tech capabilities, the partnership […]

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Exclusive Fireside Chat with Aalok R. Pradhan & Adarsh Kaul | CXNet x Avaya on CX Transformation
admin June 3, 2025
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Exclusive Fireside Chat with Aalok R. Pradhan & Adarsh Kaul | CXNet x Avaya on CX Transformation

Why are modern CX leaders reimagining the role of contact centers? Explore the evolving landscape of customer experience in this exclusive Fireside Chat presented by CXNet in collaboration with Avaya, featuring two visionary leaders driving CX transformation across industries. Aalok R. Pradhan – Chief Customer Delight Officer, TVS Motor Company Aalok brings a deep understanding […]

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