Sports has always been more than just games; it represents a shared passion that inspires, unites, and entertains millions around the world. Giving fans powerful experiences that connect them to moments of passion and create a sense of triumph. To strengthen this connection, the sports broadcasting industry constantly seeks innovative ways to engage and connect […]
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In a significant leap toward transforming after-sales support, Samsung India, the nation’s leading consumer electronics brand, has introduced an advanced AI-powered solution—Home Appliances Remote Management (HRM). This cutting-edge remote diagnostic and troubleshooting system is engineered to deliver quicker service responses while redefining the customer experience in the smart home era. With this latest innovation, Samsung […]
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Google Cloud and Verizon have expanded their collaboration by integrating advanced generative AI technologies, notably the Vertex AI platform and Gemini models, into Verizon’s customer service operations. This strategic initiative has significantly enhanced the efficiency and effectiveness of Verizon’s customer interactions. Enhanced Customer Support with AI Integration Verizon has implemented Google’s AI-powered “Personal Research Assistant,” […]
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Hansa Research has unveiled the 5th edition of its much-anticipated Life Insurance CuES 2025 report, offering an in-depth look into how customer expectations and satisfaction are evolving across India’s life insurance landscape. Drawing feedback from over 3,600 policyholders across 13 leading life insurers, the report provides valuable insights into consumer behavior, brand perception, and service […]
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CaixaBank has entered into a strategic collaboration with Salesforce, a global leader in Customer Relationship Management (CRM) solutions, to drive forward the digital transformation of its banking services using artificial intelligence. This marks the second major agreement between the two organizations, reinforcing their shared commitment to innovation in financial customer service. As part of this […]
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In a significant move to drive intelligent network evolution, CelcomDigi Berhad has signed a Memorandum of Understanding (MoU) with Ericsson (Malaysia) Sdn Bhd. This strategic collaboration aims to accelerate the development of AI-driven autonomous networks that will enhance customer experience and streamline network operations across Malaysia. With 5G adoption gaining momentum and network demands becoming […]
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In this CXNet exclusive, we sit down with Joe McStravick, Vice President Sales, EMEA at 8×8, to explore how global CX is being reimagined in an age of intelligent platforms and high customer expectations.
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Abeille Assurances is leveraging Precisely’s advanced location intelligence and data enrichment tools to improve climate risk management, streamline underwriting, and elevate customer experience. By utilizing solutions such as Precisely Spectrum Spatial, Spectrum Geocoding, and comprehensive property datasets, the company is optimizing how it evaluates risk and supports policyholders. The Rising Importance of Location Data in […]
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Digital customer experience (CX) solutions provider TDCX has announced the acquisition of Open Access BPO, a U.S.-based outsourcing firm. The move reinforces TDCX’s position in the global outsourcing space by expanding its delivery footprint to new locations in Davao, Manila, and Taipei. This acquisition comes at a time when companies worldwide are increasingly turning to […]
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Cyara, a global leader in AI-driven customer experience (CX) assurance, has announced a major evolution of its platform, unveiling six powerful innovations designed to support businesses in delivering consistent, high-quality experiences across voice, digital, and AI-based channels. These updates reinforce Cyara’s AI Trust framework and introduce the first fully integrated CX Assurance platform that proactively […]
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