In this exclusive CXNet interview, Farooq Patel, Business Head – CX, Sales, BNPL Support & Cards at Fibe.India, shares how financial services can craft intelligent, human-centric experiences in a digital-first world. From balancing automation and empathy to building a cross-functional CX council, Farooq offers deep insights on: Whether you’re building journeys for Gen Z users […]
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Kinetic Consulting has unveiled a strategic collaboration with Gravitas, Anatic, and Transform LogiQ, forming a new consortium aimed at redefining customer experience (CX) delivery in the Middle East. This unified approach will offer organisations a comprehensive, scalable solution designed to elevate CX outcomes while ensuring long-term sustainability and digital security. With operations in Dubai and […]
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Digital Island, a leading New Zealand provider of cloud communications and contact centre solutions, today announced a strategic partnership with Verint. The CX Automation Company to bring next-generation customer experience (CX) automation and AI capabilities to businesses across New Zealand. The partnership will enable Digital Island’s customers to access Verint’s best-in-class Open CCaaS (Contact Centre […]
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What does customer experience mean in the world of power, cooling, and data racks? In this insightful episode of CXNet, Mithila Mahajan, Global Head – Customer Experience at BDx Data Centers, reveals how CX is transforming one of the most infrastructure-heavy industries: data centers. From transparency and personalization to sustainability and automation, this conversation breaks […]
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Malaysia Airlines has extended its strategic partnership with Google, reinforcing their shared vision of revolutionising the travel experience through advanced technologies. Building on the achievements of their 2024 collaboration, the renewed alliance aims to further integrate artificial intelligence, data-driven marketing, and digital innovation into the airline’s operations. The flag carrier noted that the strengthened collaboration […]
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1. Your company recently launched an end-to-end factory shop tailored for foreign businesses, focusing on sectors such as retail, FMCG, automotive, gaming, AI, and deep tech. How does this initiative aim to transform the customer experience journey for global clients entering the Indian market? What CX-focused infrastructure or support systems have you put in place […]
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Quantum Metric, a leader in digital analytics focused on customer-driven innovation, is commemorating the one-year anniversary of its generative AI tool, Felix AI. Since its debut in April 2024, Felix AI has seen rapid adoption across global enterprises, helping brands better understand customer behavior. Usage of the solution surged by 400% in the first four […]
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In this exclusive CXNet interview, K.V. Dipu, Senior Industry Leader and Global Head of Operations & Customer Service at Bajaj Allianz General Insurance, reveals how AI, automation, and empathy are transforming the insurance landscape in India. From bot-to-bot customer service to hyper-personalized care engines, Dipu shares how a “Learn-it-all” mindset is key to staying relevant […]
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In a strategic move to strengthen its customer experience (CX) capabilities across North America, Havas has announced the acquisition of Enverta Digital, a Toronto-based leader in CRM strategy and digital transformation. This acquisition marks a significant step in advancing Havas’ global Converged strategy, placing CX at the center of its innovation and service delivery model. […]
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Kapture CX has appointed RudraPrasad Nanjundappa as its new Chief Customer Officer. In this capacity, Nanjundappa will spearhead the rollout of Kapture CX’s Agentic AI platform, oversee customer success initiatives, and drive efforts to deepen client engagement and broaden the company’s international presence. Prior to joining Kapture CX, Nanjundappa served as Regional Vice President of […]
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