Nextiva Expands Global AI and CX Innovation with New Bengaluru Hub, 150+ Hires, and Simplify360 Brand Integration
admin April 25, 2025
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Nextiva Expands Global AI and CX Innovation with New Bengaluru Hub, 150+ Hires, and Simplify360 Brand Integration

Nextiva, a leading force in Unified Customer Experience Management (Unified-CXM), has significantly bolstered its global presence with the launch of a new 35,000-square-foot innovation center in Bengaluru. This development highlights India’s growing role as a cornerstone of the company’s product development and technology strategy. Marking its largest facility outside the United States, the Bengaluru hub […]

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Bridging Digital Ecosystems: How Internet Exchanges Drive India’s Digital Transformation
admin April 24, 2025
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Bridging Digital Ecosystems: How Internet Exchanges Drive India’s Digital Transformation

In this exclusive CXNet interview, Sudhir Kunder, Chief Business Officer of DE-CIX India, reveals the remarkable journey of how the company transformed from an unknown entity to becoming Asia Pacific’s #1 internet exchange for four consecutive years. Join us as Sudhir shares the “secret sauce” behind DE-CIX India’s exceptional customer experience strategy that has revolutionized […]

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Rails Strengthens Retail Presence with a Customer-Centric Approach
admin April 24, 2025
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Rails Strengthens Retail Presence with a Customer-Centric Approach

Rails, the Los Angeles-based fashion label celebrated for its effortlessly stylish California aesthetic and ultra-soft, premium fabrics, is entering an exciting phase of retail expansion — with customer experience at the core of its strategy. Founded 17 years ago by Jeff Abrams, Rails initially carved its niche in the fashion world through its signature luxurious plaid shirts. What […]

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Why Customer Experience is the Ultimate Business Investment?
admin April 23, 2025
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Why Customer Experience is the Ultimate Business Investment?

Envision entering a modest, family-run sari store in Mumbai where the proprietor not only recalls your preferences from your most recent visit six months prior, but also phones to let you know when new inventory that suits your tastes arrives. Contrast this with the annoyance of negotiating a faceless retail chain where employees appear uneducated […]

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Kapture CX Welcomes Gaurav Prakash as Senior Director to Lead Enterprise Sales Strategy
admin April 23, 2025
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Kapture CX Welcomes Gaurav Prakash as Senior Director to Lead Enterprise Sales Strategy

Kapture CX, an industry-leading Agentic AI-driven customer experience platform, has announced the appointment of Gaurav Prakash as Senior Director – Enterprise Sales. In his new role, Gaurav will be responsible for expanding and scaling the enterprise business across India while contributing to the platform’s global ambitions. With over 14 years of extensive experience in the […]

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Spectrum Business Appoints Chris Fulton as SVP of Customer Operations and Experience
admin April 22, 2025
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Spectrum Business Appoints Chris Fulton as SVP of Customer Operations and Experience

Charter Communications has elevated Chris Fulton to the position of Senior Vice President of Customer Operations and Experience for Spectrum Business, the company’s commercial services division. Fulton takes over from Greg King, who is stepping down after an impressive three-decade career in the telecommunications sector. With more than 25 years of industry experience, Fulton previously served as […]

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How Augmented Reality is Redefining Customer Experience with Immersive and Interactive Journeys
admin April 19, 2025
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How Augmented Reality is Redefining Customer Experience with Immersive and Interactive Journeys

Introduction Augmented Reality (AR) is revolutionizing the retail landscape by offering immersive and interactive customer experiences. By overlaying digital content onto the physical world, AR enables consumers to visualize products in real-time, enhancing engagement and informed decision-making. This case study delves into how leading brands—Sephora, IKEA, and Cartier—have successfully integrated AR to elevate their customer […]

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Barracuda Names Ketan Tailor as New Chief Customer Officer to Lead Customer Experience Transformation
admin April 19, 2025
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Barracuda Names Ketan Tailor as New Chief Customer Officer to Lead Customer Experience Transformation

Barracuda Networks, a prominent player in the cybersecurity landscape known for its comprehensive solutions protecting businesses of all sizes, has announced the appointment of Ketan Tailor as its Chief Customer Officer. This strategic move comes as the company intensifies its focus on enhancing customer experience while continuing to expand its cybersecurity platform. Bringing over two […]

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Infosys and Spark New Zealand Forge Strategic Partnership to Advance AI-Led Customer Experiences
admin April 18, 2025
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Infosys and Spark New Zealand Forge Strategic Partnership to Advance AI-Led Customer Experiences

Infosys has announced a strategic collaboration with Spark New Zealand, the country’s largest telecommunications and digital services provider, to accelerate Spark’s digital transformation and strengthen its AI-driven customer engagement strategy. Driving Digital Innovation through AI and Cloud Solutions The partnership will utilize Infosys Topaz, an AI-first suite of services and solutions powered by generative AI, […]

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Crafting Exceptional Customer Experiences in the D2C World with Nilesh Kambli, SVP-CX, Pilgrim.
admin April 17, 2025
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Crafting Exceptional Customer Experiences in the D2C World with Nilesh Kambli, SVP-CX, Pilgrim.

XNet brings you an exclusive interview with Nilesh Kambli, Senior Vice President of Customer Experience at Pilgrim. In this enlightening conversation with CXNet, Nilesh shares invaluable insights on building remarkable customer experiences in the fast-growing D2C landscape. Key Highlights: • The critical touchpoints that make-or-break customer experiences in the D2C journey • How Pilgrim cultivates […]

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