The Rise of Experience Hubs: How Contact Centres Are Shaping the Future of CX Ravi Nagpal, Head & GM-Contact Experience & Service Communication | Tata Tele Business Services | – A Digital Transformation Strategist –in an exclusive conversation with CXNet, shares how contact centres have evolved from traditional support desks into dynamic experience engines. With […]
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Vonage, a leading provider of cloud communications and a subsidiary of Ericsson, has joined forces with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, an AI-driven voice agent, into its Voice API. This strategic collaboration is aimed at delivering highly realistic and responsive voice experiences that boost customer satisfaction and improve business efficiency. AI […]
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Kantar has launched a new solution, ExperienceEvaluator, to help brands accelerate customer experience (CX) benchmarking and enhancement with insights delivered in as little as four days. Built on Proven MDX Framework The tool leverages Kantar’s proprietary Meaningfully Different Experiences (MDX) methodology — a framework backed by over 30 years of research — to link customer […]
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Infor has expanded its Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to fast-track the deployment of generative AI solutions across key industries. This move marks a significant milestone in their decade-long relationship and is set to drive innovation and digital transformation for businesses around the world. Building on a Decade of Collaboration Infor […]
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How can small businesses deliver big-brand customer experience without big-brand budgets? In this powerful episode of CXNet, we talk to Bryant Richardson, President of Real Blue Sky, as he shares strategies to help SMBs scale CX intentionally—with clarity, empathy, and action. From cutting through AI hype to implementing real-time feedback loops, Bryant breaks down how […]
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Fujitsu has announced the return of Jo Healey as Vice President and Head of Customer for Australia and New Zealand, reaffirming its commitment to customer-centric digital transformation in the region. Healey, who previously served in leadership roles at Fujitsu from 2006 to 2014, including her tenure as Managing Director of Fujitsu New Zealand, brings with […]
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CX, or customer experience, encompasses all of the actions taken by a company or organization to prioritize its clients’ needs and experiences. You may have a natural ability to distinguish between positive and negative client experiences. For example, suppose you’d like a latte. Is the staff attentive when you visit the coffee shop? Do they […]
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Sterlite Electric, a key player in the global products and solutions space, along with its associated companies—Resonia Ltd. (power transmission infrastructure) and Serentica Renewables (clean energy)—has announced the appointment of Namrata Mehra as the Head of Brand, Marketing & Communication Strategy for all three entities. In her new role, Namrata will spearhead brand positioning, marketing initiatives, and communication strategies. […]
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Customer experience tech startup Serve First has successfully secured £4.6 million in funding to support its ongoing expansion across the UK, Europe, and the United States. The funding round saw participation from Pembroke VCT, the Midlands Engine Investment Fund II (via fund manager Mercia Ventures), Tiny VCT, Techstars, and a group of angel investors. The […]
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In a significant leadership addition, Dream11, India’s largest fantasy sports platform, has appointed Niraj Mishra as its Vice President – Product Marketing. The move underscores Dream11’s commitment to scaling its user experience and driving innovation-led marketing strategies in the ever-evolving sports tech ecosystem. The announcement was made by Mishra through a LinkedIn post, where he shared his excitement about […]
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