Kotak Mahindra Bank appoints Kamlesh Vora as Senior EVP & Head of Customer Experience, Risk, Process & Controls
admin May 7, 2025
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Kotak Mahindra Bank appoints Kamlesh Vora as Senior EVP & Head of Customer Experience, Risk, Process & Controls

In a strategic move to further bolster its focus on customer-centric transformation and operational excellence, Kotak Mahindra Bank has announced the appointment of Kamlesh Vora as the Senior Executive Vice President and Head – Customer Experience, Risk, Process & Controls. With over 20 years of diverse leadership experience, Kamlesh brings to the role a deep understanding of customer experience (CX), […]

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THOR industries Repositions Entegra Diesel Manufacturing at Tiffin to Boost Quality and Customer Experience
admin May 6, 2025
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THOR industries Repositions Entegra Diesel Manufacturing at Tiffin to Boost Quality and Customer Experience

THOR Industries, Inc. announced a strategic realignment within its portfolio of motorhome brands with the goal of improving production efficiency and upholding high standards of customer satisfaction. As part of this project, Tiffin Motorhomes will take over production of Entegra Coach’s diesel Class A motorhomes at Jayco, Inc.’s Red Bay, Alabama factory. This shift is […]

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Abhishek Bhasin Takes Charge as Vice President – Brand & App Performance Marketing at MakeMyTrip
admin May 5, 2025
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Abhishek Bhasin Takes Charge as Vice President – Brand & App Performance Marketing at MakeMyTrip

In a strategic move reflecting the company’s focus on strengthening its digital brand presence and app ecosystem, MakeMyTrip has announced the elevation of Abhishek Bhasin to the position of Vice President – Brand & App Performance Marketing. This appointment marks a significant milestone in Bhasin’s professional journey with the company, where he has been a key contributor for over five […]

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Jazeera Airways Partners with Tata Consultancy Services to Launch AI-Driven Digital Transformation and Redefine Customer Experience
admin May 5, 2025
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Jazeera Airways Partners with Tata Consultancy Services to Launch AI-Driven Digital Transformation and Redefine Customer Experience

In a strategic move to elevate its digital capabilities and offer a seamless travel experience, Kuwait-based Jazeera Airways has entered into a significant partnership with global IT services giant Tata Consultancy Services (TCS). This collaboration is aimed at spearheading an AI-led transformation to enhance customer engagement, improve operational efficiency, and position the airline as a […]

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Izzi Leverages Oracle Cloud for Faster Billing and Better CX 
admin May 2, 2025
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Izzi Leverages Oracle Cloud for Faster Billing and Better CX 

Izzi, a key player under the Televisa Group umbrella, is revolutionizing its customer service and accelerating growth by modernizing its business support systems (BSS) through Oracle’s cutting-edge cloud technologies. By implementing Oracle Communications Digital Business Experience on Oracle Cloud Infrastructure (OCI), the telecommunications giant has significantly enhanced operational efficiency—reducing billing and invoicing times by 70% […]

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AI-Powered CX Revolution: Insights from Maureen Chong, Zendesk RVP India & Asia
admin May 1, 2025
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AI-Powered CX Revolution: Insights from Maureen Chong, Zendesk RVP India & Asia

Dive into the transformative world of customer experience with Maureen Chong, Regional Vice President for India and Asia at Zendesk, in this exclusive CXNet interview. Maureen shares invaluable insights on how AI is fundamentally reshaping customer service across diverse markets. In this comprehensive discussion, discover how businesses are preparing for a projected five-fold increase in […]

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Five9 Unveils AI-Powered CX Integration with Salesforce through Fusion Platform
admin May 1, 2025
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Five9 Unveils AI-Powered CX Integration with Salesforce through Fusion Platform

Five9, a leading provider of intelligent customer experience (CX) solutions, has officially introduced Five9 Fusion for Salesforce — a groundbreaking integration designed to unify the power of Five9’s real-time customer engagement tools with Salesforce’s industry-leading AI CRM capabilities. The bundled offering, now available, promises to redefine how enterprises deliver personalized, scalable, and AI-enhanced customer experiences. […]

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Neeracha Taychakhoonavudh Steps in as Udemy’s First Chief Customer Experience Officer Amid Enterprise Expansion Drive
admin April 30, 2025
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Neeracha Taychakhoonavudh Steps in as Udemy’s First Chief Customer Experience Officer Amid Enterprise Expansion Drive

Udemy, a leading online learning platform, has named Neeracha Taychakhoonavudh as its inaugural Chief Customer Experience Officer (CCO), a move aimed at enhancing its enterprise strategy and deepening global customer engagement. In her new role, Taychakhoonavudh will be responsible for leading Udemy’s enterprise customer strategy, with a focus on boosting customer adoption, expanding existing relationships, […]

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Balamurali Debur Takes Over as VP – Marketing & CX at Kyndryl India
admin April 29, 2025
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Balamurali Debur Takes Over as VP – Marketing & CX at Kyndryl India

Kyndryl India has promoted Balamurali Debur to the position of Vice President – Marketing and Customer Experience. This dual-role appointment signals a deeper commitment to integrating marketing efforts with customer-centric strategies. Popularly known as Bala, he joined Kyndryl in 2021 following a 15-year tenure at IBM, where he held senior positions across IBM Services and […]

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