Crafting Exceptional Customer Experiences in the D2C World with Nilesh Kambli, SVP-CX, Pilgrim.
admin April 17, 2025
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Crafting Exceptional Customer Experiences in the D2C World with Nilesh Kambli, SVP-CX, Pilgrim.

XNet brings you an exclusive interview with Nilesh Kambli, Senior Vice President of Customer Experience at Pilgrim. In this enlightening conversation with CXNet, Nilesh shares invaluable insights on building remarkable customer experiences in the fast-growing D2C landscape. Key Highlights: • The critical touchpoints that make-or-break customer experiences in the D2C journey • How Pilgrim cultivates […]

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NativeSeed Group Strengthens Customer Experience with New Facility, Upgraded Digital Platform, and Unified Branding
admin April 16, 2025
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NativeSeed Group Strengthens Customer Experience with New Facility, Upgraded Digital Platform, and Unified Branding

NativeSeed Group is marking a major milestone in its 45+ year journey by investing in a next-generation facility in Northern California, launching an enhanced digital platform, and introducing a streamlined brand strategy. The company has opened a cutting-edge 85,000-square-foot facility in Tracy, CA, outfitted with the latest in mixing, blending, warehousing, and logistics technology. These […]

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The Role of AR and VR in Transforming Live Sports Broadcasting to enhance consumer experience
admin April 15, 2025
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The Role of AR and VR in Transforming Live Sports Broadcasting to enhance consumer experience

Sports has always been more than just games; it represents a shared passion that inspires, unites, and entertains millions around the world. Giving fans powerful experiences that connect them to moments of passion and create a sense of triumph. To strengthen this connection, the sports broadcasting industry constantly seeks innovative ways to engage and connect […]

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Samsung India Reinvents Customer Service with AI-Driven Remote Diagnostic Tool for Smarter, Faster Resolutions
admin April 15, 2025
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Samsung India Reinvents Customer Service with AI-Driven Remote Diagnostic Tool for Smarter, Faster Resolutions

In a significant leap toward transforming after-sales support, Samsung India, the nation’s leading consumer electronics brand, has introduced an advanced AI-powered solution—Home Appliances Remote Management (HRM). This cutting-edge remote diagnostic and troubleshooting system is engineered to deliver quicker service responses while redefining the customer experience in the smart home era. With this latest innovation, Samsung […]

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Verizon Elevates Customer Service with Google Cloud’s Generative AI Suite
admin April 10, 2025
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Verizon Elevates Customer Service with Google Cloud’s Generative AI Suite

​Google Cloud and Verizon have expanded their collaboration by integrating advanced generative AI technologies, notably the Vertex AI platform and Gemini models, into Verizon’s customer service operations. This strategic initiative has significantly enhanced the efficiency and effectiveness of Verizon’s customer interactions.​ Enhanced Customer Support with AI Integration Verizon has implemented Google’s AI-powered “Personal Research Assistant,” […]

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ICICI Prudential Life and Max Life Lead the Charge in Elevating Customer Experience in Insurance Sector
admin April 10, 2025
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ICICI Prudential Life and Max Life Lead the Charge in Elevating Customer Experience in Insurance Sector

Hansa Research has unveiled the 5th edition of its much-anticipated Life Insurance CuES 2025 report, offering an in-depth look into how customer expectations and satisfaction are evolving across India’s life insurance landscape. Drawing feedback from over 3,600 policyholders across 13 leading life insurers, the report provides valuable insights into consumer behavior, brand perception, and service […]

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CaixaBank Partners with Salesforce to Transform Banking Experiences Through AI Integration
admin April 9, 2025
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CaixaBank Partners with Salesforce to Transform Banking Experiences Through AI Integration

CaixaBank has entered into a strategic collaboration with Salesforce, a global leader in Customer Relationship Management (CRM) solutions, to drive forward the digital transformation of its banking services using artificial intelligence. This marks the second major agreement between the two organizations, reinforcing their shared commitment to innovation in financial customer service. As part of this […]

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CelcomDigi and Ericsson Join Forces to Elevate Malaysia’s Customer Experience Through AI-Powered Autonomous Networks
admin April 8, 2025
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CelcomDigi and Ericsson Join Forces to Elevate Malaysia’s Customer Experience Through AI-Powered Autonomous Networks

In a significant move to drive intelligent network evolution, CelcomDigi Berhad has signed a Memorandum of Understanding (MoU) with Ericsson (Malaysia) Sdn Bhd. This strategic collaboration aims to accelerate the development of AI-driven autonomous networks that will enhance customer experience and streamline network operations across Malaysia. With 5G adoption gaining momentum and network demands becoming […]

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