Red Hat to Provide Rakuten Mobile and Rakuten Symphony with Open-Source Expertise and Solutions to Innovate and Enhance Customer Experience
admin March 3, 2025
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Red Hat to Provide Rakuten Mobile and Rakuten Symphony with Open-Source Expertise and Solutions to Innovate and Enhance Customer Experience

Red Hat the world’s leading provider of open-source solutions announced that it will provide Rakuten Mobile access to its expertise, hardened technology and proven history in managing complex, expansive Linux estates while enabling its own experts to focus on innovating and enhancing the customer experience. Red Hat will also provide the same solutions to Rakuten […]

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Bridgeline Digital and Shopware Partner to Enhance AI-Driven eCommerce Experiences
admin February 28, 2025
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Bridgeline Digital and Shopware Partner to Enhance AI-Driven eCommerce Experiences

Bridgeline Digital, a leader in AI-powered marketing technology, has announced a strategic partnership with Shopware, a global open-source eCommerce platform. This collaboration aims to redefine the online shopping experience by integrating Bridgeline’s HawkSearch AI technology into Shopware’s ecosystem, enabling businesses to drive engagement and boost sales through intelligent search and personalization. The partnership will empower […]

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Customer Experience: The Balance Between Tech and Human Touch
admin February 28, 2025
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Customer Experience: The Balance Between Tech and Human Touch

Customer experience isn’t about choosing between technology or human interaction—it’s about knowing when to use each. Many businesses make the mistake of over-automating without considering customer psychology, while others resist technology, thinking human support alone builds loyalty. As a corporate trainer, I closely observe human behavior and psychological patterns. Over the years, I’ve realized that […]

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Samsung Revamps Service Centers to Elevate Customer Experience
admin February 27, 2025
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Samsung Revamps Service Centers to Elevate Customer Experience

Samsung is transforming its service centers across India to enhance customer experience, aligning with its commitment to innovation in retail and consumer electronics. The revamped centers aim to integrate service with sales, strengthening after-sales support with a focus on premium customer care. By incorporating digital processes and advanced diagnostic tools, the company seeks to streamline […]

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Condor Partners with Talkdesk to Transform Customer Experience
admin February 25, 2025
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Condor Partners with Talkdesk to Transform Customer Experience

German airline Condor has chosen Talkdesk, a global leader in AI-powered customer experience (CX) technology, to modernize its contact center operations and enhance customer interactions through a unified, in-house platform. By implementing Talkdesk CX Cloud™, Condor will transition to a cloud-based contact center, gaining greater control over its customer service delivery. Additionally, the airline will […]

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Genesys and Mitel Partner to Elevate Enterprise Customer Experience with AI-Powered Solutions
admin February 24, 2025
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Genesys and Mitel Partner to Elevate Enterprise Customer Experience with AI-Powered Solutions

Genesys, a global leader in AI-powered customer experience (CX) orchestration, has entered into a strategic partnership with business communications provider Mitel to enhance CX innovation for large enterprises. The collaboration aims to streamline customer engagement and improve business outcomes by integrating Genesys’ advanced AI capabilities with Mitel’s expertise in system integration and managed services. In […]

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Teleperformance Partners with Sanas to Revolutionize AI-Powered Customer Experience
admin February 24, 2025
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Teleperformance Partners with Sanas to Revolutionize AI-Powered Customer Experience

Global digital business services leader Teleperformance (TP) has announced a strategic partnership with Sanas, an innovator in Real-Time Speech Understanding technology. As part of this collaboration, TP has acquired an equity stake in Sanas through its Series B funding round and will serve as the exclusive reseller of Sanas’ technology to major global brands across […]

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Scaling CX Initiatives and Overcoming Cross-Functional Challenges
admin February 20, 2025
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Scaling CX Initiatives and Overcoming Cross-Functional Challenges

In this in-depth video interview, Aalok R. Pradhan, Head of Customer Delight at TVS Motor, delves into the evolving landscape of customer experience (CX) and how TVS is leading the charge with innovative CX strategies. With his extensive experience in designing service policies and strategies around customer experience, Aalok shares valuable insights on how the […]

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In Conversation with Namita Bohara, Hindalco : Exploring Customer Experience in B2B .
admin February 20, 2025
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In Conversation with Namita Bohara, Hindalco : Exploring Customer Experience in B2B .

Join us for an insightful conversation with Namita Bohara, Lead Customer Centricity, a seasoned CX leader from Hindalco, as we delve into the complexities of delivering exceptional customer experiences in the B2B industry.Key Highlights: Namita’s mantra for CX success: listening, learning, and continuous improvement.This engaging session provides valuable lessons for CX professionals, business leaders, and […]

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Crafting Seamless Customer Jorneys with Integrated Tech Solutions
admin February 20, 2025
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Crafting Seamless Customer Jorneys with Integrated Tech Solutions

In this exclusive interview with Manish Panjwani, Group CTO of Shriram Automall India Group, we explore how cutting-edge technology is reshaping the landscape of customer experience. With over 8 years of leadership expertise and a successful track record as a co-founder and innovator, Manish provides an in-depth perspective on how businesses can harness the power […]

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