ABB Malaysia Launches New Customer Experience Centre to Accelerate Industrial Innovation and Sustainability
admin May 26, 2026
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ABB Malaysia Launches New Customer Experience Centre to Accelerate Industrial Innovation and Sustainability

ABB has unveiled a new Customer Experience Centre in Malaysia, reinforcing its commitment to advancing industrial innovation, digital transformation, and sustainable growth across key sectors. Located at the company’s headquarters in Petaling Jaya, the newly launched 2,882.8 sq ft facility represents an investment of approximately US$450,000 (RM2.1 million). The centre is designed as a collaborative […]

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Exotel Strengthens Leadership Team to Accelerate AI-Driven Customer Experience Growth
admin May 21, 2026
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Exotel Strengthens Leadership Team to Accelerate AI-Driven Customer Experience Growth

Exotel has announced a series of strategic leadership appointments as the company intensifies its focus on expanding AI-powered customer experience solutions globally. The move follows Exotel’s recent acqui-hire of the core team from Dubverse and reflects the company’s commitment to scaling its AI-first customer engagement capabilities across industries. The announcement comes ahead of Exotel’s flagship […]

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The Chatbot Era Is Dead. Welcome to the Age of Agents.
admin May 16, 2026
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The Chatbot Era Is Dead. Welcome to the Age of Agents.

AI agents have crossed from experiment to operating layer. Here’s what that means for every business that serves a customer — and the rules that now define who wins. $15.1B AI customer service market size in 2026 56% of support interactions involve agentic AI by mid-2026 $3.50 average ROI for every $1 invested in AI […]

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ABB Malaysia Launches Advanced Customer Experience Center to Drive Industrial Innovation and Sustainability
admin May 11, 2026
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ABB Malaysia Launches Advanced Customer Experience Center to Drive Industrial Innovation and Sustainability

ABB Malaysia has unveiled its new Customer Experience Center in Petaling Jaya, reinforcing the company’s commitment to accelerating industrial transformation and supporting Malaysia’s transition toward a low-carbon, technology-driven economy. The facility was officially inaugurated by Dato’ Sri Mad Zaidi bin Mohd Karli. Located at ABB Malaysia’s headquarters, the state-of-the-art center is designed to help industries […]

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FARFETCH Launches ‘FARFETCH FIRST’ to Set a New Benchmark in Luxury Retail Experience
admin May 8, 2026
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FARFETCH Launches ‘FARFETCH FIRST’ to Set a New Benchmark in Luxury Retail Experience

FARFETCH has introduced FARFETCH FIRST, a premium service initiative aimed at elevating the online luxury shopping experience through faster delivery, enhanced reliability, and immersive brand engagement. The program is designed to redefine customer expectations in the luxury retail sector by combining convenience with a highly curated digital experience. With FARFETCH FIRST, customers across Europe — […]

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Amperity Unveils AI-Driven Real-Time Customer Engagement Capabilities at Amplify 2026
admin May 7, 2026
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Amperity Unveils AI-Driven Real-Time Customer Engagement Capabilities at Amplify 2026

Amperity, a leading AI-powered customer data cloud platform, has introduced a new suite of AI assistants and real-time engagement capabilities designed to help brands respond instantly to customer behavior and interactions. Announced at the Amplify 2026 conference, the latest innovations aim to bridge the gap between customer insights and immediate action. The newly launched capabilities […]

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ibex Partners with Sierra to Redefine AI-Driven Customer Experience Solutions
admin May 6, 2026
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ibex Partners with Sierra to Redefine AI-Driven Customer Experience Solutions

ibex has announced a strategic partnership with Sierra to accelerate the adoption of AI-powered customer experience (CX) solutions for enterprises across multiple industries. The collaboration aims to combine advanced conversational AI technology with deep customer experience expertise to help global brands deliver faster, smarter, and more personalized customer interactions. Under the partnership, ibex will integrate […]

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Doha Bank Introduces Digital CXK to Redefine Customer Banking Experience
admin May 4, 2026
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Doha Bank Introduces Digital CXK to Redefine Customer Banking Experience

In a significant step forward under its ‘Himma’ digital transformation initiative, Doha Bank has unveiled an innovative Customer Experience Kiosk (CXK), marking a new era in self-service banking. The newly launched CXK is designed to offer customers a seamless, technology-driven interface that simplifies everyday banking interactions. With a strong focus on accessibility and ease of […]

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How Claude, ChatGPT & AI Are Rewriting Digital Marketing and Slashing Resolution Times
admin May 2, 2026
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How Claude, ChatGPT & AI Are Rewriting Digital Marketing and Slashing Resolution Times

Something extraordinary is happening in customer support right now. The interaction that once required a trained agent, a queued callback, and 32 hours of patience can now be resolved in 32 minutes — sometimes 32 seconds. Generative AI tools like Anthropic’s Claude and OpenAI’s ChatGPT are not just automating repetitive tasks. They are fundamentally rewriting […]

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Accenture Backs Netomi to Scale Agentic AI for Next-Gen Customer Experience
admin May 2, 2026
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Accenture Backs Netomi to Scale Agentic AI for Next-Gen Customer Experience

Accenture has announced a strategic investment in Netomi through Accenture Ventures, alongside a partnership aimed at accelerating enterprise adoption of agentic AI in customer experience (CX). The collaboration is designed to help organizations modernize how they engage with customers by embedding Netomi’s AI-driven platform seamlessly into existing systems and touchpoints—without disrupting ongoing operations. The move […]

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