Firstsource and Sanas Forge AI-Powered Alliance to Revolutionize Global Customer Conversations
admin May 23, 2025
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Firstsource and Sanas Forge AI-Powered Alliance to Revolutionize Global Customer Conversations

Firstsource Solutions Limited, a global leader in business process management and part of the RP-Sanjiv Goenka Group, has joined forces with Sanas, creators of the world’s first real-time speech understanding platform, to deliver a new era of AI-enhanced customer communication. This collaboration aligns with Firstsource’s UnBPO™ strategy, which focuses on leveraging intelligent, human-centric technologies to transform traditional customer […]

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Zendesk Finalizes Acquisition of Local Measure to Strengthen AI-Powered Contact Center Capabilities
admin May 22, 2025
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Zendesk Finalizes Acquisition of Local Measure to Strengthen AI-Powered Contact Center Capabilities

Zendesk has officially completed its acquisition of Local Measure, a prominent Contact Center as a Service (CCaaS) provider and a trusted Amazon Web Services (AWS) partner specializing in advanced voice solutions. This strategic acquisition enhances Zendesk’s ability to serve large-scale, high-volume customer environments by incorporating Local Measure’s seamless integration with Amazon Connect, AWS’s AI-powered contact […]

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The Sleep Company Appoints Alpesh Jain as Chief Technology Officer to Spearhead Tech-Led Innovation
admin May 21, 2025
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The Sleep Company Appoints Alpesh Jain as Chief Technology Officer to Spearhead Tech-Led Innovation

The Sleep Company has named Alpesh Jain as its new Chief Technology Officer (CTO). Backed by over 16 years of extensive experience in driving digital transformation and technological innovation across ecommerce, automotive, and hospitality sectors, Jain joins the company with a strong blend of technical acumen and strategic foresight. Prior to this, Jain held the […]

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Datacor Partners with mezzeIQ to Elevate B2B Customer Engagement in the Food and Beverage Sector 
admin May 20, 2025
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Datacor Partners with mezzeIQ to Elevate B2B Customer Engagement in the Food and Beverage Sector 

Datacor, Inc. has announced a strategic alliance with mezzeIQ, a cutting-edge B2B customer self-service and ordering platform. This collaboration aims to empower food and beverage manufacturers by streamlining operations, improving customer experiences, and driving long-term growth.  Through this partnership, Datacor enhances its mission to deliver customized, industry-specific solutions. mezzeIQ’s robust digital platform allows manufacturers to […]

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Mitsubishi Logisnext Americas Set to Open Customer Experience Center at Houston Campus Next Year
admin May 17, 2025
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Mitsubishi Logisnext Americas Set to Open Customer Experience Center at Houston Campus Next Year

Mitsubishi Logisnext Americas has announced plans to open a state-of-the-art Customer Experience Center and advanced training facility at its Houston campus in the first quarter of 2026. The investment represents a significant step forward in Mitsubishi Logisnext Americas’ commitment to innovation, professional development, and customer experience. Designed to deliver immersive, hands-on demonstrations, the new facility will allow customers […]

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CoHyre.ai Appoints Vishal Sharma as Chief Technology Officer to Drive AI-Powered Recruitment Innovation
admin May 16, 2025
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CoHyre.ai Appoints Vishal Sharma as Chief Technology Officer to Drive AI-Powered Recruitment Innovation

CoHyre.ai has announced the appointment of Vishal Sharma as its new Chief Technology Officer (CTO), effective immediately. In his role, Vishal will lead the development of Aria, CoHyre’s proprietary AI recruiter agent, and oversee all facets of the company’s technology strategy—from system architecture to deployment. Bringing a wealth of experience in automation, backend systems, and […]

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Aramex Expands Global Customer Experience Capabilities with Sprinklr Partnership
admin May 16, 2025
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Aramex Expands Global Customer Experience Capabilities with Sprinklr Partnership

Aramex has deepened its collaboration with Sprinklr, a leading Unified Customer Experience Management (Unified-CXM) platform, to enhance its digital customer service strategy across more than 65 countries. This strategic alliance is a major milestone in Aramex’s digital transformation journey, aimed at providing intelligent, real-time, and scalable customer support through advanced AI technologies. With the integration […]

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Zoho Enhances CX Platform with Advanced Generative AI and Workflow Automation through Zia
admin May 15, 2025
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Zoho Enhances CX Platform with Advanced Generative AI and Workflow Automation through Zia

Zoho Corporation has rolled out powerful new generative AI and workflow orchestration capabilities across its customer experience (CX) platform, driven by its proprietary AI engine, Zia. These enhancements are designed to simplify and expand CRM adoption across entire organizations—not just sales teams—by empowering all employees to interact with and customize the platform using natural language […]

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TaskUs Partners with Decagon and Regal to Advance Agentic AI-Driven Customer Experience
admin May 14, 2025
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TaskUs Partners with Decagon and Regal to Advance Agentic AI-Driven Customer Experience

TaskUs, Inc., a leading provider of digital outsourcing and next-gen customer experience solutions, has announced strategic partnerships with Decagon and Regal, two cutting-edge agentic AI platform companies. These alliances mark a significant step forward in TaskUs’ mission to revolutionize customer support through intelligent automation and AI augmentation. Building on its newly launched Agentic AI Consulting Practice, TaskUs will leverage the […]

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