For over a decade in India’s hospitality and coworking industries, I’ve seen customer support dismissed as a “cost center” – an inevitable expense to be cut when times get tough. But the data and my own experience tell a different story: support is a goldmine of growth if you treat it right. In fact, 85% […]
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The Sleep Company has named Alpesh Jain as its new Chief Technology Officer (CTO). Backed by over 16 years of extensive experience in driving digital transformation and technological innovation across ecommerce, automotive, and hospitality sectors, Jain joins the company with a strong blend of technical acumen and strategic foresight. Prior to this, Jain held the […]
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Datacor, Inc. has announced a strategic alliance with mezzeIQ, a cutting-edge B2B customer self-service and ordering platform. This collaboration aims to empower food and beverage manufacturers by streamlining operations, improving customer experiences, and driving long-term growth. Through this partnership, Datacor enhances its mission to deliver customized, industry-specific solutions. mezzeIQ’s robust digital platform allows manufacturers to […]
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Mitsubishi Logisnext Americas has announced plans to open a state-of-the-art Customer Experience Center and advanced training facility at its Houston campus in the first quarter of 2026. The investment represents a significant step forward in Mitsubishi Logisnext Americas’ commitment to innovation, professional development, and customer experience. Designed to deliver immersive, hands-on demonstrations, the new facility will allow customers […]
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CoHyre.ai has announced the appointment of Vishal Sharma as its new Chief Technology Officer (CTO), effective immediately. In his role, Vishal will lead the development of Aria, CoHyre’s proprietary AI recruiter agent, and oversee all facets of the company’s technology strategy—from system architecture to deployment. Bringing a wealth of experience in automation, backend systems, and […]
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Aramex has deepened its collaboration with Sprinklr, a leading Unified Customer Experience Management (Unified-CXM) platform, to enhance its digital customer service strategy across more than 65 countries. This strategic alliance is a major milestone in Aramex’s digital transformation journey, aimed at providing intelligent, real-time, and scalable customer support through advanced AI technologies. With the integration […]
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Zoho Corporation has rolled out powerful new generative AI and workflow orchestration capabilities across its customer experience (CX) platform, driven by its proprietary AI engine, Zia. These enhancements are designed to simplify and expand CRM adoption across entire organizations—not just sales teams—by empowering all employees to interact with and customize the platform using natural language […]
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TaskUs, Inc., a leading provider of digital outsourcing and next-gen customer experience solutions, has announced strategic partnerships with Decagon and Regal, two cutting-edge agentic AI platform companies. These alliances mark a significant step forward in TaskUs’ mission to revolutionize customer support through intelligent automation and AI augmentation. Building on its newly launched Agentic AI Consulting Practice, TaskUs will leverage the […]
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I’ve spent 17 years chasing one north star: how to make customers feel truly seen.But somewhere along the way, I realized—You can’t build unforgettable customer experiences on the shoulders of forgotten workers. Behind every “delighted customer” is a blue-collar hero—showing up, holding up, stepping up often without tools, training, or a thank you. And if […]
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e& enterprise, in collaboration with global communications platform Infobip, has introduced a unified Customer Engagement Hub aimed at transforming how businesses across the UAE and Saudi Arabia engage with their customers. This new hub enables brands to deliver hyper-personalized content by leveraging deep customer insights, behavioral data, and preferences. The platform integrates key communication channels—including […]
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