Telkomsel and Tencent Cloud announced a strategic collaboration focused on developing AI and cloud-based solutions to enhance customer experience. This partnership brings together Indonesia’s leading digital telecom provider and one of the world’s foremost cloud service companies.
Under this agreement, Telkomsel will leverage a range of AI-driven solutions such as AI-Generated Content (AIGC), AI Translation, and electronic know-your-customer (e-KYC) tools like Palm Verification. Tencent Cloud will also assist in optimizing cloud costs for Telkomsel, encompassing both public and hybrid cloud collaborations.
Key Areas of the Partnership:
e-KYC Solutions with Palm Verification:
The partnership introduces Palm Verification technology for the B2B segment, aimed at enhancing security and reliability in digital identification systems.
AI-Generated Content and AI Translation:
The two companies are working on AI-Generated Content (AIGC), AI Translation, and other AI-based capabilities to benefit both B2B and B2C segments.
Cloud Cost Optimization:
Tencent Cloud will support Telkomsel in optimizing cloud costs and enhancing the scalability of its digital infrastructure. This collaboration aims to deliver faster, more stable, and cost-effective services.
This partnership builds on previous joint initiatives, including a successful pilot of Palm Verification technology for B2C customers at Telkomsel’s GraPARI outlets in 2024. The current collaboration extends this solution to the B2B segment, aligning with Telkomsel’s strategy to expand its business solutions. By combining their expertise, Telkomsel and Tencent Cloud aim to deliver smart, efficient, and value-driven services to customers across Indonesia.
