Universal Sompo General Insurance Uplifts Customer Experience through Digital Innovation 
admin April 4, 2025
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Universal Sompo General Insurance Uplifts Customer Experience through Digital Innovation 

Universal Sompo General Insurance is making notable strides in digital transformation, aiming to redefine how insurance services are delivered. With a suite of innovative tech-enabled solutions, the company is enhancing operational efficiency, speeding up claims processing, and offering smoother digital engagement for policyholders. Key initiatives such as AI-led automation, live service tracking, and intuitive self-service […]

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Farmers & Merchants Bank Partners with Candescent to Elevate Digital Banking Experience
admin April 3, 2025
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Farmers & Merchants Bank Partners with Candescent to Elevate Digital Banking Experience

Candescent has announced that Farmers & Merchants Bank, headquartered in Stuttgart, Arkansas, has chosen its platform to modernize customer experience and introduce advanced banking features for both retail and business clients. Commitment to Innovation and Customer-Centric Services Established in 1945, Farmers & Merchants Bank manages assets worth $1.8 billion and has a longstanding tradition of […]

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TELUS Digital Joins Forces with Zendesk to Elevate AI-Driven Customer Experience
admin April 3, 2025
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TELUS Digital Joins Forces with Zendesk to Elevate AI-Driven Customer Experience

TELUS Digital Experience (TIXT) has announced a strategic alliance with Zendesk to integrate AI-driven customer service solutions, combining global expertise in customer experience management (CXM) with advanced support technologies. Expanding Capabilities Across a Global Network Through this partnership, TELUS Digital’s 78,000-member workforce, spread across 31 countries, will enhance Zendesk’s customer support solutions. In addition, TELUS […]

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AnywhereNow Rebrands New Brand Identity to Transform Customer Experience with AI
admin April 2, 2025
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AnywhereNow Rebrands New Brand Identity to Transform Customer Experience with AI

Global AI-powered customer experience leader Anywhere365 has announced its rebranding as AnywhereNow, marking a bold shift towards faster, more dynamic AI-driven engagement solutions. The new identity reflects a modern, urban-inspired theme, reinforcing the company’s commitment to innovation, accountability, and a customer-first approach. AnywhereNow continues to revolutionize contact center operations by integrating Agentic AI at every […]

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How AI and Automation Are Shaping the Future of Employee Productivity?
admin April 2, 2025
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How AI and Automation Are Shaping the Future of Employee Productivity?

In the fast-paced digital landscape, artificial intelligence and automation are changing the workplace to redefine how employees perform their duties. While it streamlines routine work processes and strengthens decision-making abilities, AI and automation are changing productivity contours. As organizations must become more efficient and innovative, leverage these technologies to stay ahead of the curve. This […]

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PayU Accelerates GenAI Adoption to Transform Customer Experience, Merchant Support, and Workforce Efficiency
admin March 28, 2025
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PayU Accelerates GenAI Adoption to Transform Customer Experience, Merchant Support, and Workforce Efficiency

PayU is strengthening its focus on integrating Generative AI (GenAI) to revolutionize customer interactions, merchant support, and employee productivity in 2025. With India poised for a GenAI-driven digital transformation that could add up to $1.5 trillion to the national GDP by 2030, PayU is committed to leveraging AI responsibly. The company prioritizes regulatory compliance and […]

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Old Navy Partners with RADAR to Enhance Customer Experience with AI-Powered RFID Technology
admin March 27, 2025
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Old Navy Partners with RADAR to Enhance Customer Experience with AI-Powered RFID Technology

Old Navy, the leading brand under Gap Inc.’s portfolio, has joined forces with technology company RADAR to enhance its in-store shopping experience. RADAR specializes in integrating RFID, AI, and computer vision to provide precise, real-time inventory tracking, and its advanced platform will now be implemented across Old Navy’s retail locations. As part of a multi-year […]

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Medallia Introduces AI-Powered Innovations to Shape the Future of Customer Experience
admin March 26, 2025
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Medallia Introduces AI-Powered Innovations to Shape the Future of Customer Experience

Medallia, a global leader in customer and employee experience, has unveiled its vision for the next era of customer experience (CX) alongside seven AI-powered innovations designed to move enterprises beyond traditional surveys. These advancements, announced at Medallia Experience ‘25 in Las Vegas, aim to help organizations transition from passive data collection to real-time actions and […]

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Maximus Enhances Government Customer Experience with Salesforce’s Agentforce Integration
admin March 25, 2025
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Maximus Enhances Government Customer Experience with Salesforce’s Agentforce Integration

Maximus, a leading provider of government services, has announced the integration of Salesforce’s Agentforce into its Total Experience Management (TXM) solution. Agentforce, a digital labor platform powered by autonomous AI agents, will enhance Maximus TXM’s capabilities in streamlining government customer service. Launched in 2024, Maximus TXM is a cloud-based suite designed to help public agencies […]

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