QVC Group, a leading global video commerce retailer and a subsidiary of QVC Group Inc., has appointed Tony Williams as its new Chief People Officer. With this strategic leadership move, the company aims to strengthen its global human resources strategy and employee experience across all regions. In this executive role, Williams will lead QVC’s comprehensive […]
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QVC Group, a global leader in video commerce and part of QVC Group Inc., has announced the appointment of Tony Williams as its new Chief People Officer. This move is part of the company’s focus on strengthening its human resources strategy and improving the employee experience worldwide. In his new role, Williams will oversee all aspects of QVC’s […]
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NativeSeed Group is marking a major milestone in its 45+ year journey by investing in a next-generation facility in Northern California, launching an enhanced digital platform, and introducing a streamlined brand strategy. The company has opened a cutting-edge 85,000-square-foot facility in Tracy, CA, outfitted with the latest in mixing, blending, warehousing, and logistics technology. These […]
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Sports has always been more than just games; it represents a shared passion that inspires, unites, and entertains millions around the world. Giving fans powerful experiences that connect them to moments of passion and create a sense of triumph. To strengthen this connection, the sports broadcasting industry constantly seeks innovative ways to engage and connect […]
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In a significant leap toward transforming after-sales support, Samsung India, the nation’s leading consumer electronics brand, has introduced an advanced AI-powered solution—Home Appliances Remote Management (HRM). This cutting-edge remote diagnostic and troubleshooting system is engineered to deliver quicker service responses while redefining the customer experience in the smart home era. With this latest innovation, Samsung […]
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Google Cloud and Verizon have expanded their collaboration by integrating advanced generative AI technologies, notably the Vertex AI platform and Gemini models, into Verizon’s customer service operations. This strategic initiative has significantly enhanced the efficiency and effectiveness of Verizon’s customer interactions. Enhanced Customer Support with AI Integration Verizon has implemented Google’s AI-powered “Personal Research Assistant,” […]
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Hansa Research has unveiled the 5th edition of its much-anticipated Life Insurance CuES 2025 report, offering an in-depth look into how customer expectations and satisfaction are evolving across India’s life insurance landscape. Drawing feedback from over 3,600 policyholders across 13 leading life insurers, the report provides valuable insights into consumer behavior, brand perception, and service […]
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CaixaBank has entered into a strategic collaboration with Salesforce, a global leader in Customer Relationship Management (CRM) solutions, to drive forward the digital transformation of its banking services using artificial intelligence. This marks the second major agreement between the two organizations, reinforcing their shared commitment to innovation in financial customer service. As part of this […]
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In a significant move to drive intelligent network evolution, CelcomDigi Berhad has signed a Memorandum of Understanding (MoU) with Ericsson (Malaysia) Sdn Bhd. This strategic collaboration aims to accelerate the development of AI-driven autonomous networks that will enhance customer experience and streamline network operations across Malaysia. With 5G adoption gaining momentum and network demands becoming […]
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In this CXNet exclusive, we sit down with Joe McStravick, Vice President Sales, EMEA at 8×8, to explore how global CX is being reimagined in an age of intelligent platforms and high customer expectations.
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