In this exclusive CXNet interview, Sudhir Kunder, Chief Business Officer of DE-CIX India, reveals the remarkable journey of how the company transformed from an unknown entity to becoming Asia Pacific’s #1 internet exchange for four consecutive years. Join us as Sudhir shares the “secret sauce” behind DE-CIX India’s exceptional customer experience strategy that has revolutionized […]
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Rails, the Los Angeles-based fashion label celebrated for its effortlessly stylish California aesthetic and ultra-soft, premium fabrics, is entering an exciting phase of retail expansion — with customer experience at the core of its strategy. Founded 17 years ago by Jeff Abrams, Rails initially carved its niche in the fashion world through its signature luxurious plaid shirts. What […]
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Envision entering a modest, family-run sari store in Mumbai where the proprietor not only recalls your preferences from your most recent visit six months prior, but also phones to let you know when new inventory that suits your tastes arrives. Contrast this with the annoyance of negotiating a faceless retail chain where employees appear uneducated […]
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Kapture CX, an industry-leading Agentic AI-driven customer experience platform, has announced the appointment of Gaurav Prakash as Senior Director – Enterprise Sales. In his new role, Gaurav will be responsible for expanding and scaling the enterprise business across India while contributing to the platform’s global ambitions. With over 14 years of extensive experience in the […]
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Charter Communications has elevated Chris Fulton to the position of Senior Vice President of Customer Operations and Experience for Spectrum Business, the company’s commercial services division. Fulton takes over from Greg King, who is stepping down after an impressive three-decade career in the telecommunications sector. With more than 25 years of industry experience, Fulton previously served as […]
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Introduction Augmented Reality (AR) is revolutionizing the retail landscape by offering immersive and interactive customer experiences. By overlaying digital content onto the physical world, AR enables consumers to visualize products in real-time, enhancing engagement and informed decision-making. This case study delves into how leading brands—Sephora, IKEA, and Cartier—have successfully integrated AR to elevate their customer […]
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Barracuda Networks, a prominent player in the cybersecurity landscape known for its comprehensive solutions protecting businesses of all sizes, has announced the appointment of Ketan Tailor as its Chief Customer Officer. This strategic move comes as the company intensifies its focus on enhancing customer experience while continuing to expand its cybersecurity platform. Bringing over two […]
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Infosys has announced a strategic collaboration with Spark New Zealand, the country’s largest telecommunications and digital services provider, to accelerate Spark’s digital transformation and strengthen its AI-driven customer engagement strategy. Driving Digital Innovation through AI and Cloud Solutions The partnership will utilize Infosys Topaz, an AI-first suite of services and solutions powered by generative AI, […]
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XNet brings you an exclusive interview with Nilesh Kambli, Senior Vice President of Customer Experience at Pilgrim. In this enlightening conversation with CXNet, Nilesh shares invaluable insights on building remarkable customer experiences in the fast-growing D2C landscape. Key Highlights: • The critical touchpoints that make-or-break customer experiences in the D2C journey • How Pilgrim cultivates […]
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QVC Group, a leading global video commerce retailer and a subsidiary of QVC Group Inc., has appointed Tony Williams as its new Chief People Officer. With this strategic leadership move, the company aims to strengthen its global human resources strategy and employee experience across all regions. In this executive role, Williams will lead QVC’s comprehensive […]
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