In this CXNet exclusive, Tushar Joshi, Director – Customer Satisfaction & Quality Transformations at Schneider Electric, shares bold insights on how organizations can go beyond transactional service to build emotionally intelligent, sustainable customer experiences. Key themes covered in this powerful conversation: • The evolving role of CX leaders from reactive to strategic • Difference between […]
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In a strategic move to further strengthen its brand presence and communication efforts in one of its fastest-growing regions, Mastercard has announced the appointment of Lavani Agarwal as Vice President, Head of Marketing and Communications for India and South Asia. Lavani Agarwal joins Mastercard with a robust and diverse background in marketing, communications, and leadership, […]
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In a strategic move to bolster its marketing leadership, Sony Pictures Entertainment has appointed Ruhee Das as its new Marketing Director. This appointment signals the company’s intent to accelerate innovation in its branding and content promotion efforts, amid a rapidly evolving media landscape. Das, a seasoned marketing professional, brings with her more than a decade […]
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Infosys and Adobe have unveiled a strategic collaboration aimed at redefining how global brands design and manage their marketing efforts. This partnership integrates Infosys Aster™, an AI-driven marketing suite, with Adobe’s advanced customer experience solutions, delivering scalable content personalization, unified brand storytelling, and streamlined campaign execution. Announced on June 18, 2025, this alliance is tailored […]
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Locks & Architectural Solutions, a division under the Godrej Enterprises Group, has unveiled its new Service CRM—a robust, all-India after-sales ecosystem designed to revolutionize customer support in India’s evolving smart home and security market. This digital-first platform is a strategic leap forward in the company’s ongoing journey to deliver elevated customer experiences and premium service […]
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In this exclusive CXNet interview, Farooq Patel, Business Head – CX, Sales, BNPL Support & Cards at Fibe.India, shares how financial services can craft intelligent, human-centric experiences in a digital-first world. From balancing automation and empathy to building a cross-functional CX council, Farooq offers deep insights on: Whether you’re building journeys for Gen Z users […]
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Kinetic Consulting has unveiled a strategic collaboration with Gravitas, Anatic, and Transform LogiQ, forming a new consortium aimed at redefining customer experience (CX) delivery in the Middle East. This unified approach will offer organisations a comprehensive, scalable solution designed to elevate CX outcomes while ensuring long-term sustainability and digital security. With operations in Dubai and […]
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Digital Island, a leading New Zealand provider of cloud communications and contact centre solutions, today announced a strategic partnership with Verint. The CX Automation Company to bring next-generation customer experience (CX) automation and AI capabilities to businesses across New Zealand. The partnership will enable Digital Island’s customers to access Verint’s best-in-class Open CCaaS (Contact Centre […]
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What does customer experience mean in the world of power, cooling, and data racks? In this insightful episode of CXNet, Mithila Mahajan, Global Head – Customer Experience at BDx Data Centers, reveals how CX is transforming one of the most infrastructure-heavy industries: data centers. From transparency and personalization to sustainability and automation, this conversation breaks […]
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Malaysia Airlines has extended its strategic partnership with Google, reinforcing their shared vision of revolutionising the travel experience through advanced technologies. Building on the achievements of their 2024 collaboration, the renewed alliance aims to further integrate artificial intelligence, data-driven marketing, and digital innovation into the airline’s operations. The flag carrier noted that the strengthened collaboration […]
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