In this CXNet exclusive, we sit down with Joe McStravick, Vice President Sales, EMEA at 8×8, to explore how global CX is being reimagined in an age of intelligent platforms and high customer expectations.
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Abeille Assurances is leveraging Precisely’s advanced location intelligence and data enrichment tools to improve climate risk management, streamline underwriting, and elevate customer experience. By utilizing solutions such as Precisely Spectrum Spatial, Spectrum Geocoding, and comprehensive property datasets, the company is optimizing how it evaluates risk and supports policyholders. The Rising Importance of Location Data in […]
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Digital customer experience (CX) solutions provider TDCX has announced the acquisition of Open Access BPO, a U.S.-based outsourcing firm. The move reinforces TDCX’s position in the global outsourcing space by expanding its delivery footprint to new locations in Davao, Manila, and Taipei. This acquisition comes at a time when companies worldwide are increasingly turning to […]
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Cyara, a global leader in AI-driven customer experience (CX) assurance, has announced a major evolution of its platform, unveiling six powerful innovations designed to support businesses in delivering consistent, high-quality experiences across voice, digital, and AI-based channels. These updates reinforce Cyara’s AI Trust framework and introduce the first fully integrated CX Assurance platform that proactively […]
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Universal Sompo General Insurance is making notable strides in digital transformation, aiming to redefine how insurance services are delivered. With a suite of innovative tech-enabled solutions, the company is enhancing operational efficiency, speeding up claims processing, and offering smoother digital engagement for policyholders. Key initiatives such as AI-led automation, live service tracking, and intuitive self-service […]
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Candescent has announced that Farmers & Merchants Bank, headquartered in Stuttgart, Arkansas, has chosen its platform to modernize customer experience and introduce advanced banking features for both retail and business clients. Commitment to Innovation and Customer-Centric Services Established in 1945, Farmers & Merchants Bank manages assets worth $1.8 billion and has a longstanding tradition of […]
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TELUS Digital Experience (TIXT) has announced a strategic alliance with Zendesk to integrate AI-driven customer service solutions, combining global expertise in customer experience management (CXM) with advanced support technologies. Expanding Capabilities Across a Global Network Through this partnership, TELUS Digital’s 78,000-member workforce, spread across 31 countries, will enhance Zendesk’s customer support solutions. In addition, TELUS […]
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Global AI-powered customer experience leader Anywhere365 has announced its rebranding as AnywhereNow, marking a bold shift towards faster, more dynamic AI-driven engagement solutions. The new identity reflects a modern, urban-inspired theme, reinforcing the company’s commitment to innovation, accountability, and a customer-first approach. AnywhereNow continues to revolutionize contact center operations by integrating Agentic AI at every […]
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In the fast-paced digital landscape, artificial intelligence and automation are changing the workplace to redefine how employees perform their duties. While it streamlines routine work processes and strengthens decision-making abilities, AI and automation are changing productivity contours. As organizations must become more efficient and innovative, leverage these technologies to stay ahead of the curve. This […]
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Neat, a leading video technology company, has expanded its headquarters in Oslo with the launch of the Neat Experience Center. Located within its existing space at Technopolis, the new 433-square-meter facility is designed to offer an immersive showcase of Neat’s innovative product lineup in a dynamic and open office setting. A Dedicated Space for Hands-On […]
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