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City Furniture, a family-owned furniture and mattress retailer, has announced an exciting new partnership with 3D Cloud to create a more immersive and engaging shopping experience, blending online and in-store elements. According to a company press release, this collaboration is part of City Furniture’s mission to provide a differentiated and seamless customer experience. 3D Cloud, […]

The global customer experience outsourcing services market is projected to experience substantial growth, reaching $205.1 billion by 2032, with a compound annual growth rate (CAGR) of 11.1% from 2024 to 2032, according to a detailed report by Allied Market Research. The market, which was valued at $79.4 billion in 2023, is seeing significant momentum driven […]

Avaya, a leading provider of customer and enterprise experience solutions, announced the nationwide launch of its Avaya Experience Platform (AXP) Public Cloud in India on Thursday. This move completes the local availability of Avaya’s unified customer experience (CX) platform, offering Indian organizations the flexibility to choose from AXP Public Cloud, AXP Private Cloud, and AXP […]

Salesforce announced a strategic collaboration with Monte Carlo to revolutionize the fashion brand’s customer engagement across multiple platforms. In a bid to accelerate its evolution from a winter-wear icon to a year-round fashion favourite, Monte Carlo has teamed up with Salesforce to leverage advanced customer relationship management (CRM) solutions. The partnership aims to drive the […]

Bank of Baroda is taking a significant leap forward in its digital transformation journey by incorporating advanced data analytics and artificial intelligence (AI) technologies. The bank has introduced three generative AI-powered solutions, aimed at revolutionizing both customer interactions and employee efficiency, marking a new era in its operations. One of the key innovations is ‘Aditi,’ […]

Denzil Samuels, a top executive in Cisco Systems’ customer experience division, has departed the company to join NTT Data as Senior Vice President of Global Multi-National Account Sales. Samuels, who officially joined NTT Data this month, brings with him extensive experience in channel sales and is set to drive multi-billion-dollar growth across the company’s broad […]

NAB has extended its long-standing partnership with Amazon Web Services (AWS) as part of its multi-cloud strategy, aimed at enhancing its technology capabilities and improving customer experiences. This renewed collaboration focuses on accelerating the migration of critical workloads to AWS and further advancing NAB’s Generative AI (GenAI) capabilities, including automated code development and AI-driven training. […]

Infosys has announced the expansion of its long-standing strategic collaboration with Posti, a prominent delivery and logistics services provider in Finland, Sweden, and the Baltics. The enhanced partnership is designed to bolster Posti’s customer experience and operational efficiency by leveraging cutting-edge technologies, including artificial intelligence (AI) and cloud-based solutions. Under this extended collaboration, Infosys will […]

Talkdesk has launched two new AI-powered tools, Talkdesk AI Rewriter and Talkdesk AI Translator, designed to enhance customer experience technology for enterprises of all sizes. These innovations aim to meet the growing demand for personalized and efficient customer service. Talkdesk AI Rewriter enables agents to instantly modify the tone of written communication—whether professional, friendly, or […]

Firstsource Solutions, a leading business process services (BPS) company under the Rs 90,000 crore RP-Sanjiv Goenka Group, has announced the acquisition of UK-based Ascensos, a customer experiences outsourcing specialist for retail and eCommerce businesses, in a deal valued at £42 million. The transaction includes an upfront payment and earnouts. Founded in 2013, Ascensos provides business […]