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Ipsos Australia has merged its customer experience (CX) and employee experience (EX) divisions, creating a unified Customer and Employee Experience (CEX) division to deliver a more impactful and cohesive service offering. This strategic move is supported by three senior appointments aimed at enhancing the division’s capabilities. After acquiring Big Village Australia last year, Ipsos has […]

CARS24 has announced a strategic partnership with Truecaller, the global leader in contact verification and spam prevention. This collaboration aims to elevate customer safety and optimize business communication in the AutoTech industry, where trust and security are paramount, through Truecaller’s Verified Business Caller ID solution. Operating across multiple regions, CARS24 is committed to delivering seamless, […]

Newgen Software has announced the release of NewgenONE Marvin – APEX Edition, the latest iteration of its GenAI-enhanced low-code platform. The APEX Edition is set to deliver significant productivity gains by streamlining complex workflows, boosting customer engagement, and ensuring secure AI integration. The APEX Edition offers a range of benefits, including a 40% reduction in […]

Fusion CX has successfully completed a strategic investment in RCC BPO, a prominent outsourcing services provider based in Belize. This investment marks a significant step in expanding Fusion CX’s global footprint and enhancing its ability to deliver superior CX services to clients worldwide. Nubia Ramirez, Co-Founder and CEO of RCC BPO, expressed enthusiasm about the […]

Telkom Indonesia has announced a strategic roadmap and growth plans aimed at elevating customer experience in the fiber broadband business. The company has allocated a significant portion of its capital expenditure (Capex) for 2023, accounting for 22 percent of its total revenue, to focus on the development of mobile, fixed broadband, data centers, cloud services, […]

Discover Airlines has officially named Marco Goetz as its new Chief Commercial Officer (CCO), effective today. Goetz succeeds Helmut Woelfel, who left the company at the end of August. In his new role, Goetz will lead the airline’s commercial strategies, focusing on optimizing revenue management, expanding network planning, and elevating customer experience. His leadership will […]

The Bear House has announced the onboarding of Kapture CX, a next-generation AI-powered customer support automation platform, to elevate its customer experience. By leveraging Kapture CX’s omnichannel capabilities, intuitive user interface, and seamless ticket management system, the brand aims to significantly enhance its customer support operations. The decision to integrate Kapture CX comes as part […]

Cox Fence is proud to announce the launch of its newly revamped website, reflecting the company’s ongoing commitment to improving customer experience, accessibility, and showcasing its wide range of fencing services. The modernized website offers a sleek and intuitive design, making it easier for residential and commercial clients to explore Cox Fence’s extensive selection of […]

City Furniture, a family-owned furniture and mattress retailer, has announced an exciting new partnership with 3D Cloud to create a more immersive and engaging shopping experience, blending online and in-store elements. According to a company press release, this collaboration is part of City Furniture’s mission to provide a differentiated and seamless customer experience. 3D Cloud, […]

The global customer experience outsourcing services market is projected to experience substantial growth, reaching $205.1 billion by 2032, with a compound annual growth rate (CAGR) of 11.1% from 2024 to 2032, according to a detailed report by Allied Market Research. The market, which was valued at $79.4 billion in 2023, is seeing significant momentum driven […]