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Jaguar Land Rover (JLR) UK has appointed Costa Delis as the new UK Customer Experience Director, marking a significant move to enhance customer engagement. Delis will refine both in-person and digital customer interactions, ensuring a seamless and consistent experience across the Range Rover, Defender, Discovery, and Jaguar brands. Delis’s appointment signifies JLR UK’s commitment to […]

Shaadi.com has announced a strategic partnership with Truecaller. This collaboration aims to enhance trust and safety in matchmaking by delivering a verified and contextual communication experience through True caller’s Customer Experience solutions. In an era where smartphone users are inundated with countless calls, Shaadi.com recognizes the importance of offering a trusted, safe, and secure experience […]

Sky Cable Corp. has entered into a commercial arrangement with the leading Philippine fiber broadband provider, Converge Information and Communications Technology Solutions. This partnership aims to upgrade Sky’s network and significantly improve services for its subscribers. Sky Chairman Mark Lopez highlighted the advantages of this collaboration, stating, “Converge has built a superior state-of-the-art fiber network […]

Pepperfry has welcomed back Alok Varman as the Head of Supply Chain, aiming to solidify its standing in the furniture and home decor market. Alok’s new role focuses on enhancing the supply chain to optimize customer experience, leveraging his extensive expertise and impressive track record to drive Pepperfry’s growth strategy and ensure seamless customer service. […]

Cognizant and Whitbread have expanded their digital transformation partnership to enhance customer experiences in the UK and Germany. This collaboration will see Cognizant support Whitbread with product design, management, and engineering as the hospitality company continues its digital growth strategy. The renewed partnership will focus on realizing Whitbread’s vision for an elevated customer experience. This […]

ServiceNow, a leading AI platform for business transformation, and Boomi, a frontrunner in intelligent integration and automation, have announced a strategic commitment to jointly enhance customer experiences through AI-driven self-service solutions. This collaboration will include ServiceNow’s Technology Provider Service Management (TPSM) and Boomi’s utilization of the ServiceNow App Engine to deliver streamlined customer support and […]

Camunda has announced a strategic partnership with OakNorth, a pioneering digital bank dedicated to entrepreneurs, aiming to enhance its cloud-native technology systems by automating labor-intensive manual tasks and optimizing the overall customer experience. OakNorth is set to integrate Camunda’s state-of-the-art process orchestration platform, which will significantly bolster its cloud-native digital lending systems. This integration is […]

Tata Tele Business Services (TTBS), a leading provider of digital connectivity and cloud solutions in India, proudly announces the successful deployment of its Internet Leased Line and PRI solutions for Logwin Air and Ocean India Private Limited. This deployment has significantly enhanced the logistics company’s operational efficiency and customer service capabilities. Logwin Air and Ocean […]

Doctor Anywhere has announced a strategic partnership with Zendesk to elevate the support experience for its users through the comprehensive capabilities of Zendesk’s Suite. This collaboration integrates Zendesk’s service offerings with advanced features such as messaging, analytics, community forums, and enhanced collaboration tools. “Providing a seamless and intuitive healthcare experience is fundamental to Doctor Anywhere’s […]

SupportLogic announced the successful acquisition of xFind, a vendor specializing in retrieval-augmented generation (RAG) framework technology. This strategic move aims to integrate deeper search functionalities and advanced generative AI features into SupportLogic’s platform, significantly enhancing its capabilities. The financial terms of the acquisition remain undisclosed. SupportLogic is known for its innovative SX management platform, which […]